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TSIA & Growth Molecules™ Announce Strategic Partnership

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Growth Molecules™, a leading customer success consulting and training firm, focused on protecting and growing revenue, announces its partnership with The Technology Services Industry Association (TSIA), a research and advisory firm on a mission to help technology companies drive profitable growth. Through their advisory services, TSIA empowers executive teams to make timely decisions with frameworks and best practices to achieve business outcomes with confidence.

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Dear Growth Molecules: How Do I Succeed as a Chief Customer Officer in My 1st 100 Days?

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According to Gainsight, a Customer Success Software Company, 39% of companies now have a Chief Customer Officer (CCO). The position didn’t emerge until the birth of Software-as-a-Service (SaaS) & records of the first people claiming this title did so in the late 1990s.

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Dear Growth Molecules: What Value Does a Customer Success Operations Leader Bring? Should I Hire One?

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In the world of B2B SaaS, customer success (CS) is one of the most critical functions that can drive business growth and customer retention. While most companies have customer success managers, it is equally important to have a customer success operations leader who can optimize the customer success team’s processes and tools.

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Dear Growth Molecules: When Is The Right Time To Ask A Customer For Help?

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Dear Growth Molecules: When Is The Right Time To Ask A Customer For Help? By: Sabina M. Pons Peer recommendations are undeniably powerful influencers of software and services purchase decisions. In fact, this word of mouth communication style is the “primary factor” in 20 to 50 percent of those consumer decisions (McKinsey) and software companies

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[Case Study] Executive Workshop & CX Assessment Enables a Data Analytics Company’s Client Thrillment Initiatives

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Executive Workshop & CX Assessment for Gas Utility Software, Enables a Data Analytics Company’s Client Thrillment Initiatives A Data Analytics Company in the Oil and Gas Industry. CLIENT OVERVIEW Our client, a data analytics company in the oil and gas industry (“Our client”), delivers Integrity Management software and consulting services to North American oil and

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[Case Study] Gainsight Essentials Solution Deployed In 6 Weeks for Subscription Services Powerhouse

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Ordergroove partnered with Growth Molecules™ to purchase and implement the Gainsight Essentials customer success platform solution. Additionally, a customer success playbook and a customer success workshop were delivered in parallel to maximize impact for CSMs, and ultimately to drive revenue protection and growth.

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How To Develop a Customer Success Mindset and Align With Marketing

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How To Develop a Customer Success Mindset and Align With Marketing By Sabina Pons, Operating Partner at Growth Molecules. A customer success mindset will make your business flourish. Learn the ins and outs of customer success and how to align with your marketing team. Customer Success vs. Customer Service When you hear the term “customer success,”

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How Does Customer Success Lead to Revenue Growth?

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One of the most important parties in the tech business is not the investors nor the ideation masters. The customers who call the shots and make the wheel of fortune turn in favor or against a brand today are the customers who have insurmountable power over the market. They are responsible for making trends and products viral or turning brands into a flop, which is why every company must focus on customer success rates.

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Customer Conferences & Employee Summits: 5 Tips To Ensure Success

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Are you uncertain about where to start after becoming accustomed to hosting online events? Do you feel overwhelmed and apprehensive about the strategy and tactical logistics of bringing customers, prospective customers, and employees together? Rest assured that you are in good company.

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[Case Study] Assent Compliance: Achieving Team Alignment to Drive Growth

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Assent Compliance provides cloud-based SaaS solutions that help companies manage their supply chain data, facilitate stakeholder and supply chain education on regulatory and program requirements, and increase transparency between businesses.

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