Customer Onboarding & Retention Advisory Services

Leverage Your Data To Create Change

We comprehensively evaluate 46 different data signals to understand your current situation, and develop a phased-strategy to maximize revenue impact in a short period of time.

Our 4-Step Advisory Process:

1. DIAGNOSE

Together, we uncover revenue potential in your business that can get unlocked through customer success. We discover your strengths and explore ways to maximize them so that no revenue gets left on the table.

2. DEFINE

Collectively, with your team and leadership, we'll arrive at measurable goals that will move your business forward. We'll bring to light your most pressing challenges, their root cause and outline a plan, prioritized based on importance, impact and urgency level.

3. DESIGN

Creatively, we'll craft programs that empower you to simultaneously meet your goals while satisfying your customers' needs. Our intention is to establish strategies to be actionable from the start, so that you can begin seeing results right away.

4. DEPLOY

Collaboratively, we'll empower your entire team with knowledge and tools to succeed. Growth Molecules™ works side-by-side with you to overcome the biggest blockers preventing you from achieving positive customer success outcomes.

We Help Accelerate Revenue Growth

With continuous improvement cycles throughout our process, our consultative services put you on track for growth and profitability from our very first strategy meeting.

• Strategic & Business Process Design

  We design your organizational strategy across people, process and systems for your post-sales revenue protection and growth teams including onboarding, professional services, customer success, account management, and customer support. We develop the customized strategy and then programmatically execute through change management and cross-functional team enablement.

• Assessments & Jumpstart Playbooks

  We deliver high-impact, actionable customer success strategies via our proprietary maturity model, diagnostic discovery, and benchmarked insights. We provide prioritized recommendations, while our jargon-free strategic operating guide, step-by-step plays, and ready-to-use templates empower teams to execute with confidence and optimize their tech stack for scalable growth.

• Fractional Staffing Services

  We provide interim staffing augmentation models including executive fractional leadership (CRO/VP Sales, CCO/VP Success, VP Professional Services, VP Support, Revenue Ops), CSM-on-demand, and customer success platform administrator-on-demand. We will quickly augment your team to fill an existing gap and can also help identify a permanent replacement with a seamless transition. This is commonly used for parental leave (maternity / paternity) or as an embedded resource to programmatically execute on a bespoke initiative as an extension of your team.

• Digital & Artificial Intelligence Strategy

  We design and implement digital customer success strategies that drive scalable, proactive engagement while protecting and growing recurring revenue. Our expertise includes developing automated digital touchpoints, AI-powered customer health monitoring, and predictive analytics for retention and expansion. By integrating best practices in artificial intelligence, we ensure that digital CS motions are not only efficient but also adaptive, delivering personalized experiences at scale for long-term growth.

• Customer Journey & Customer Lifecycle Workshops

  We deliver customized, hands-on workshops through virtual, hybrid, or in-person sessions that equip teams with actionable strategies for scale. With expert facilitation, we bring structured frameworks (Jobs to be Done, RACI, RICE) to your cross-functional teams to ensure tangible outcomes, driving alignment, execution, and sustained growth.

• 1x1 Coaching Programs

  Engage one of our leaders to help one of yours via one-on-one leadership coaching. Always confidential, never a sales pitch, these 55-minute sessions start in bundles of five (5) to privately support you in your drive for career growth while leading technology teams to realize revenue protection and growth.