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The Impact of Fractional Leadership

In today’s competitive marketplace, having a strong customer-focused leader is essential. Businesses that put their customers first are the ones that are most likely to succeed. 

If you aren’t ready to hire a full-time Chief Customer Officer (CCO), a Fractional Leader is a great option until you are ready. A fractional leader is a highly experienced executive who can provide your business with strategic guidance and hands-on support to improve customer satisfaction, loyalty, and retention.

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TSIA & Growth Molecules™ Announce Strategic Partnership

Growth Molecules™, a leading customer success consulting and training firm, focused on protecting and growing revenue, announces its partnership with The Technology Services Industry Association (TSIA), a research and advisory firm on a mission to help technology companies drive profitable growth. Through their advisory services, TSIA empowers executive teams to make timely decisions with frameworks and best practices to achieve business outcomes with confidence.

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Dear Growth Molecules: How Can I Leverage Generative Artificial Intelligence In My Customer Success Organization?

Businesses are constantly seeking innovative ways to enhance customer success and drive growth. One emerging technology that holds tremendous potential for the customer success teams in B2B SaaS companies is generative artificial intelligence (AI).

Dear Growth Molecules: How Can I Leverage Generative Artificial Intelligence In My Customer Success Organization? Read More »