Customer Success

Everything you want to learn about customer success!

3 Actionable Totango Tips that Turn Up the Heat in Customer Success

We may have been greeted by the infamous Miami humidity and tropical rain, but Totango brought the heat indoors with their 2022 Customer Success Summit earlier this month. There wasn’t a more fired-up place to be than the Eden Roc Hotel, right off the coast of Miami Beach where over 200 Totango customers and staff joined together to train, learn, grow, collaborate, and share how Customer Success is not just a department or a function, but a philosophy and a mindset that drives the purpose and function of their products and company culture.

The Pandemic, the Economy, and the Impact on Customer Experience

The pandemic forever changed the employee and customer experience, revealing long-held beliefs to be mere myths: we have to be in the same office to be productive. My last two commutes home from the office in 2020 felt so profound, I even took pictures during them. I thought I’d be back in a week or two. More than two years later, most leaders believe we’ll never return to what it was before.

Top Source of Churn You Are Overlooking & 5 Tenents to Get Ahead of it.

The science of retention is something that perplexes the best of customer success mavericks. It’s an endless chain – and you might lose customers faster than you’re acquiring them. Traditional logic says you must acquire them faster than you’re losing them – but practical application shows this is a costly affair.

How To Develop a Customer Success Mindset and Align With Marketing

How To Develop a Customer Success Mindset and Align With Marketing By Sabina Pons, Operating Partner at Growth Molecules. A customer success mindset will make your business flourish. Learn the ins and outs of customer success and how to align with your marketing team. Customer Success vs. Customer Service When you hear the term “customer success,” …

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B2B Rocks: 3 Key Customer SuccessTakeaways You can Apply to Your Organization

B2B Events take on Europe  3 Key Customer Success Takeaways It’s been amazing to see the recent explosion of people in software-as-a-Service (SaaS) come together to learn, connect, and celebrate the return of in-person events. Even more interesting is that several of these festivals were held in Europe recently, nearly back to back, before American …

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How Does Customer Success Lead to Revenue Growth?

One of the most important parties in the tech business is not the investors nor the ideation masters. The customers who call the shots and make the wheel of fortune turn in favor or against a brand today are the customers who have insurmountable power over the market. They are responsible for making trends and products viral or turning brands into a flop, which is why every company must focus on customer success rates.

Customer Conferences & Employee Summits: 5 Tips To Ensure Success

Are you uncertain about where to start after becoming accustomed to hosting online events? Do you feel overwhelmed and apprehensive about the strategy and tactical logistics of bringing customers, prospective customers, and employees together? Rest assured that you are in good company.

Tech Industry Thought Leader Sabina M. Pons Accepted Into Newsweek Expert Forum

[Orange County, CA] – Sabina M. Pons, a Principal Consultant at Growth Molecules™, LLC, a management consulting firm specializing in customer success for technology companies, has been accepted into the Newsweek Expert Forum, an invitation-only community for pioneering thinkers and industry leaders.