customer success

Growth Molecules Launches Collaboration with Gainsight to Simplify Customer Success

Join us monthly on the Customer Success Makeover Show. You can register for the show by visiting SimplifyingCS.com. Each month, we interview leaders who have transformed their customer success experience. We also publish tools and guides to help you jumpstart and simplify your customer success organization and customer journey.

3 Building Blocks for a Successful Customer Experience

3 Building Blocks for a Successful Customer Experience Your business’s interaction and services with a customer through the purchasing journey and post-signature commitment define your customer experience (CX). Customers who have a positive experience with your business become loyal customers for life, returning to your product even after moving on to a new company. Ziv …

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Building Your 100-Day Customer Success Leadership Plan

Building your 100-day customer success leadership plan Congratulations! You just started a new job as the leader of a customer success organization. Now what? With this practical customer success leadership guide, you can quickly get to work planning out your year and then breaking down the goals by quarters. You can watch the recorded webinar here. …

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