customer success

Dear Growth Molecules: How Do I Succeed as a Chief Customer Officer in My 1st 100 Days?

According to Gainsight, a Customer Success Software Company, 39% of companies now have a Chief Customer Officer (CCO). The position didn’t emerge until the birth of Software-as-a-Service (SaaS) & records of the first people claiming this title did so in the late 1990s.

Growth Molecules™ Growth Molecules Announces Gainsight Strategic Optimization Services

Growth Molecules™, is now part of the Executive Education at USF School of Management ecosystem, a network of partners that provides specialized tools and delivery capabilities to help deliver a remarkable customer experience for mutual customers.

USF & Growth Molecules™ Announce Partnership: Success Academy for Customer Success, Support Leadership

Growth Molecules™, is now part of the Executive Education at USF School of Management ecosystem, a network of partners that provides specialized tools and delivery capabilities to help deliver a remarkable customer experience for mutual customers.

[Case Study] Gainsight Essentials Solution Deployed In 6 Weeks for Subscription Services Powerhouse

Ordergroove partnered with Growth Molecules™ to purchase and implement the Gainsight Essentials customer success platform solution. Additionally, a customer success playbook and a customer success workshop were delivered in parallel to maximize impact for CSMs, and ultimately to drive revenue protection and growth.

5 Hyper Productivity Hacks in a Reactive Environment

There are hundreds of books written, classes taught and coaching sessions offered to help people be more productive, yet this remains a challenge that many business leaders continue to face daily. In my career and experience as an executive, I’ve found a few sweet spots that I think can help you spur hyper productivity on your teams that need to function in a highly reactive environment.

Top Source of Churn You Are Overlooking & 5 Tenents to Get Ahead of it.

The science of retention is something that perplexes the best of customer success mavericks. It’s an endless chain – and you might lose customers faster than you’re acquiring them. Traditional logic says you must acquire them faster than you’re losing them – but practical application shows this is a costly affair.

How To Develop a Customer Success Mindset and Align With Marketing

How To Develop a Customer Success Mindset and Align With Marketing By Sabina Pons, Operating Partner at Growth Molecules. A customer success mindset will make your business flourish. Learn the ins and outs of customer success and how to align with your marketing team. Customer Success vs. Customer Service When you hear the term “customer success,” …

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B2B Rocks: 3 Key Customer SuccessTakeaways You can Apply to Your Organization

B2B Events take on Europe  3 Key Customer Success Takeaways It’s been amazing to see the recent explosion of people in software-as-a-Service (SaaS) come together to learn, connect, and celebrate the return of in-person events. Even more interesting is that several of these festivals were held in Europe recently, nearly back to back, before American …

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