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B2B Rocks: 3 Key Customer SuccessTakeaways You can Apply to Your Organization

Leave a Comment / Customer Success / January 10, 2023 / By / , , , ,

B2B Events take on Europe  3 Key Customer Success Takeaways It’s been amazing to see the recent explosion of people in software-as-a-Service (SaaS) come together to learn, connect, and celebrate the return of in-person events. Even more interesting is that several of these festivals were held in Europe recently, nearly back to back, before American …

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5 Customer Success Trends in a Post-Pandemic World

Leave a Comment / Customer Success / January 20, 2023 / By / , , , , , , ,

5 CUSTOMER SUCCESS TRENDS IN A POST-PANDEMIC WORLD By Emilia D’Anzica and Paul Reeves Last year the global pandemic shut down most of the brick and mortar world–but that didn’t stop cloud revenue. According to a recent piece published by Intricately, Cloud business growth rates and access to capital are at all-time highs, with the …

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[Case Study]: Structionsite Growth Through Customer Success

Leave a Comment / Customer Experience, Customer Success / September 18, 2023 / By / , , , , , , , ,

“We brought in Growth Molecules for executive coaching, and to help our team build scalable processes across our customer segments, an investment that paid off immediately. Our team is applying the new frameworks they learned to real-life scenarios with a revived sense of purpose and intentionality.”

3 Building Blocks for a Successful Customer Experience

Leave a Comment / Customer Success / January 20, 2023 / By / , , , , , , ,

3 Building Blocks for a Successful Customer Experience Your business’s interaction and services with a customer through the purchasing journey and post-signature commitment define your customer experience (CX). Customers who have a positive experience with your business become loyal customers for life, returning to your product even after moving on to a new company. Ziv …

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