leadership

TSIA & Growth Molecules™ Announce Strategic Partnership

Growth Molecules™, a leading customer success consulting and training firm, focused on protecting and growing revenue, announces its partnership with The Technology Services Industry Association (TSIA), a research and advisory firm on a mission to help technology companies drive profitable growth. Through their advisory services, TSIA empowers executive teams to make timely decisions with frameworks and best practices to achieve business outcomes with confidence.

TSIA & Growth Molecules™ Announce Strategic Partnership Read More »

[Case Study] Education to Empower Success Teams & Turn Managers Into Leaders

Growth Molecules™ is proud of the growing partnership of over one year, and we look forward to continued growth and collaboration.

[Case Study] Education to Empower Success Teams & Turn Managers Into Leaders Read More »

[Case Study] How Fable Launched Planhat in Five Weeks with Growth Molecules​

Finding the Right Customer Success Consulting Firm to Partner With
After recognizing the team would benefit from external help from an advisory firm that specializes in customer success processes and systems, Fable asked the Planhat community for recommendations. As Planhat’s leading US implementation partner, Growth Molecules was the obvious choice. Growth Molecules not only has Planhat expertise but also deep Customer Success operational experience, which means the Fable team could stay focused on their revenue protection and growth goals.

[Case Study] How Fable Launched Planhat in Five Weeks with Growth Molecules​ Read More »

Dear Growth Molecules: How Do I Elevate Our Renewals with Action Plans?

Customer Success as a profession has matured at an exponential rate since I wrote my first customer success article in 2016.

Dear Growth Molecules: How Do I Elevate Our Renewals with Action Plans? Read More »

Dear Growth Molecules: How Do I Scale a Successful Customer Organization in 5 Steps?

I recently interviewed Brian Hansen, Director of Customer Success at Aurora Solar, about their approach to operationalizing their team of dedicated customer success professionals.

Dear Growth Molecules: How Do I Scale a Successful Customer Organization in 5 Steps? Read More »

Dear Growth Molecules: How Do I Succeed as a Chief Customer Officer in My 1st 100 Days?

According to Gainsight, a Customer Success Software Company, 39% of companies now have a Chief Customer Officer (CCO). The position didn’t emerge until the birth of Software-as-a-Service (SaaS) & records of the first people claiming this title did so in the late 1990s.

Dear Growth Molecules: How Do I Succeed as a Chief Customer Officer in My 1st 100 Days? Read More »

Dear Growth Molecules: What Value Does a Customer Success Operations Leader Bring? Should I Hire One?

In the world of B2B SaaS, customer success (CS) is one of the most critical functions that can drive business growth and customer retention. While most companies have customer success managers, it is equally important to have a customer success operations leader who can optimize the customer success team’s processes and tools.

Dear Growth Molecules: What Value Does a Customer Success Operations Leader Bring? Should I Hire One? Read More »

Growth Molecules™ Growth Molecules Announces Gainsight Strategic Optimization Services

Growth Molecules™, is now part of the Executive Education at USF School of Management ecosystem, a network of partners that provides specialized tools and delivery capabilities to help deliver a remarkable customer experience for mutual customers.

Growth Molecules™ Growth Molecules Announces Gainsight Strategic Optimization Services Read More »

[Case Study] Accelerated Gainsight Essentials Rollout to Supercharge CSM Efficiency

[Case Study] Accelerated Gainsight essentials rollout to supercharge CSM efficiency CLIENT OVERVIEW Glean is a SaaS enterprise search company that offers a cloud-based search platform for businesses. The platform is designed to help organizations quickly and easily search through large volumes of data and find relevant information. Glean’s platform is built on top of a

[Case Study] Accelerated Gainsight Essentials Rollout to Supercharge CSM Efficiency Read More »

Tech Industry Thought Leader Sabina M. Pons Accepted Into Newsweek Expert Forum

[Orange County, CA] – Sabina M. Pons, a Principal Consultant at Growth Molecules™, LLC, a management consulting firm specializing in customer success for technology companies, has been accepted into the Newsweek Expert Forum, an invitation-only community for pioneering thinkers and industry leaders.

Tech Industry Thought Leader Sabina M. Pons Accepted Into Newsweek Expert Forum Read More »