CCO

The Impact of Fractional Leadership

In today’s competitive marketplace, having a strong customer-focused leader is essential. Businesses that put their customers first are the ones that are most likely to succeed. 

If you aren’t ready to hire a full-time Chief Customer Officer (CCO), a Fractional Leader is a great option until you are ready. A fractional leader is a highly experienced executive who can provide your business with strategic guidance and hands-on support to improve customer satisfaction, loyalty, and retention.

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Dear Growth Molecules: How Do I Succeed as a Chief Customer Officer in My 1st 100 Days?

According to Gainsight, a Customer Success Software Company, 39% of companies now have a Chief Customer Officer (CCO). The position didn’t emerge until the birth of Software-as-a-Service (SaaS) & records of the first people claiming this title did so in the late 1990s.

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Dear Growth Molecules: What Value Does a Customer Success Operations Leader Bring? Should I Hire One?

In the world of B2B SaaS, customer success (CS) is one of the most critical functions that can drive business growth and customer retention. While most companies have customer success managers, it is equally important to have a customer success operations leader who can optimize the customer success team’s processes and tools.

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[Case Study] Accelerated Gainsight Essentials Rollout to Supercharge CSM Efficiency

[Case Study] Accelerated Gainsight essentials rollout to supercharge CSM efficiency CLIENT OVERVIEW Glean is a SaaS enterprise search company that offers a cloud-based search platform for businesses. The platform is designed to help organizations quickly and easily search through large volumes of data and find relevant information. Glean’s platform is built on top of a

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[Case Study] TrackTik: Revenue Kick-Off With a Focus on Customer Success to Enable Global Team

With a recent transformative company initiative that included the hyper-focus on the Customer Success team and the Customer Experience, TrackTik searched for customer success training to inspire and educate a highly talented team and achieve big growth goals. The team was hungry to learn how to apply strategic thinking, tools, and techniques to deliver for customer segments worldwide. The CSMs were TrackTik software experts but sought to level up their customer leadership skills.

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[Case Study] BuildingLink: Customer Experience Transformation Program led by Fractional CCO

By partnering with Growth Molecules, BuildingLink now has a holistic, customer-centric methodology that enables its post-sale customer-facing teams to drive customer adoption, expansion, retention, and loyalty.

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