Customer Success organizations are being asked to do more than ever: protect recurring revenue, improve retention, drive expansion, increase efficiency, and deliver measurable customer outcomes among other roles. Not every organization has the leadership capacity or needs a permanent executive hire to lead that work. That’s where fractional leadership can make an immediate impact.
According to Gainsight, a Customer Success Software Company, 39% of companies now have a Chief Customer Officer (CCO). The position didn’t emerge until the birth of Software-as-a-Service (SaaS) & records of the first people claiming this title did so in the late 1990s.
Dear Growth Molecules: How Do I Succeed as a Chief Customer Officer in My 1st 100 Days? Read More »
In the world of B2B SaaS, customer success (CS) is one of the most critical functions that can drive business growth and customer retention. While most companies have customer success managers, it is equally important to have a customer success operations leader who can optimize the customer success team’s processes and tools.
Accelerated Gainsight essentials rollout to supercharge CSM efficiency CLIENT OVERVIEW Glean is a SaaS enterprise search company that offers a cloud-based search platform for businesses. The platform is designed to help organizations quickly and easily search through large volumes of data and find relevant information. Glean’s platform is built on top of a powerful search
[Case Study] Accelerated Gainsight Essentials Rollout to Supercharge CSM Efficiency Read More »
With a recent transformative company initiative that included the hyper-focus on the Customer Success team and the Customer Experience, TrackTik searched for customer success training to inspire and educate a highly talented team and achieve big growth goals. The team was hungry to learn how to apply strategic thinking, tools, and techniques to deliver for customer segments worldwide. The CSMs were TrackTik software experts but sought to level up their customer leadership skills.
By partnering with Growth Molecules, BuildingLink now has a holistic, customer-centric methodology that enables its post-sale customer-facing teams to drive customer adoption, expansion, retention, and loyalty.
