consulting

[Case Study] How Fable Launched Planhat in Five Weeks with Growth Molecules​

Finding the Right Customer Success Consulting Firm to Partner With
After recognizing the team would benefit from external help from an advisory firm that specializes in customer success processes and systems, Fable asked the Planhat community for recommendations. As Planhat’s leading US implementation partner, Growth Molecules was the obvious choice. Growth Molecules not only has Planhat expertise but also deep Customer Success operational experience, which means the Fable team could stay focused on their revenue protection and growth goals.

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Dear Growth Molecules: When Is The Right Time To Ask A Customer For Help?

Dear Growth Molecules: When Is The Right Time To Ask A Customer For Help? By: Sabina M. Pons Peer recommendations are undeniably powerful influencers of software and services purchase decisions. In fact, this word of mouth communication style is the “primary factor” in 20 to 50 percent of those consumer decisions (McKinsey) and software companies

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Building a Coaching Culture on Your Own Business

The Center for Creative Leadership describes “coaching culture” as a culture that applies a coaching mindset to the entire organization. A coaching mindset influences and filters through all interactions, including how managers give feedback to their employees, how employees engage with one another and how your whole team interacts with clients.

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Growth Molecules and Gainsight Announce Strategic Partnership

Partnership announcement expands Growth Molecules’ award-winning Customer Success consulting solutions with Gainsight’s industry-leading Essentials platform.

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10 Questions to Measure your CS Ops Maturity

When it works, the technology, the processes, the people are a high performing yet graceful machine. It’s art. And when it fails to work–customers don’t launch, don’t adopt our product, CSMs are unprepared or not informed–it’s quite ugly. In short, Thanos steals half our renewals and we’re wiping the ashes of churned customers away from our tear-filled eyes.

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The Top 10 Reasons Companies Hire CS Consultants

When should you hire a Customer Success (CS) consultant? In our experience, successful companies have made working with consultants a key growth strategy. From 2012 to 2019 the management consulting industry grew every year by over 100% and peaked at $160B in the US alone. This article can help you understand if hiring a Customer Success consultant is a smart strategy for your business.

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Build Up Your Team to Build Out Customer Success

build up your team to build out your customer your customer success By Sabina Pons, Principal Consultant at Growth Molecules – Customer Success Consulting. Today’s business-to-business (B2B) software-as-a-service (SaaS) organizations must perfect their customer experience (CX). Besides the price point of SaaS itself, business leaders compete on CX, as customers make purchase decisions on attributes, including ease

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