Are you uncertain about where to start after becoming accustomed to hosting online events? Do you feel overwhelmed and apprehensive about the strategy and tactical logistics of bringing customers, prospective customers, and employees together? Rest assured that you are in good company.
With a recent transformative company initiative that included the hyper-focus on the Customer Success team and the Customer Experience, TrackTik searched for customer success training to inspire and educate a highly talented team and achieve big growth goals. The team was hungry to learn how to apply strategic thinking, tools, and techniques to deliver for customer segments worldwide. The CSMs were TrackTik software experts but sought to level up their customer leadership skills.
Partnership announcement expands Growth Molecules’ award-winning Customer Success consulting solutions with Gainsight’s industry-leading Essentials platform.
The Voice of the Customer is based on constantly listening to consumers and allows brands to adapt and optimize their strategies to maximize the satisfaction of their customers. But what exactly is the Voice of the Customer? And what importance should we give it?
By partnering with Growth Molecules, BuildingLink now has a holistic, customer-centric methodology that enables its post-sale customer-facing teams to drive customer adoption, expansion, retention, and loyalty.
Important qualities of an efficient and effective Customer Success team.
Top 5 ways to integrate strategic customer success efforts in your business development.