#customerexperience

Dear Growth Molecules: How Do I Drive Revenue Retention With Fewer Resources?

Leaders across customer-facing departments like customer success, customer support, professional services, customer enablement, and account management, are continually looking to leverage strategies to achieve great revenue retention performance. However, when global economic conditions become shaky, and teams are expected to do more with less, how is it possible to provide a customer experience that results in a 90 percent or more gross dollar renewal rate? Keep reading to learn ways that people, processes, and systems can be refined to enable maximized revenue retention with fewer resources.

Dear Growth Molecules: How Do I Drive Revenue Retention With Fewer Resources? Read More »

[Case Study] Executive Workshop & CX Assessment Enables a Data Analytics Company’s Client Thrillment Initiatives

[Case Study] Executive Workshop & CX Assessment for Gas Utility Software, Enables a Data Analytics Company’s Client Thrillment Initiatives A Data Analytics Company in the Oil and Gas Industry. CLIENT OVERVIEW Our client, a data analytics company in the oil and gas industry (“Our client”), delivers Integrity Management software and consulting services to North American

[Case Study] Executive Workshop & CX Assessment Enables a Data Analytics Company’s Client Thrillment Initiatives Read More »

How To Develop a Customer Success Mindset and Align With Marketing

How To Develop a Customer Success Mindset and Align With Marketing By Sabina Pons, Operating Partner at Growth Molecules. A customer success mindset will make your business flourish. Learn the ins and outs of customer success and how to align with your marketing team. Customer Success vs. Customer Service When you hear the term “customer success,”

How To Develop a Customer Success Mindset and Align With Marketing Read More »

[Case Study] Assent Compliance: Achieving Team Alignment to Drive Growth

Assent Compliance provides cloud-based SaaS solutions that help companies manage their supply chain data, facilitate stakeholder and supply chain education on regulatory and program requirements, and increase transparency between businesses.

[Case Study] Assent Compliance: Achieving Team Alignment to Drive Growth Read More »

Customer Journey Mapping: It Should Feel Like Candy Land Rather Than Twister

Customer Journey Mapping: It Should Feel Like Candy Land Rather Than Twister Written By: Sabina M. Pons, Annie Stefano, & Emilia D’Anzica According to Mark Jefferey, Author, and Professor at the Kellogg School of Management, less than 20% of companies leverage customer data to make business decisions. Leaders are frustrated with either not having customer

Customer Journey Mapping: It Should Feel Like Candy Land Rather Than Twister Read More »

[Case Study]: Structionsite Growth Through Customer Success

“We brought in Growth Molecules for executive coaching, and to help our team build scalable processes across our customer segments, an investment that paid off immediately. Our team is applying the new frameworks they learned to real-life scenarios with a revived sense of purpose and intentionality.”

[Case Study]: Structionsite Growth Through Customer Success Read More »

[Case Study]: Brightmetrics Achieving Team Alignment & Repeatable Processes to Scale

The Brightmetrics team is continuing to grow with better cross-functional alignment, consistent and scalable processes, and boosted employee morale — resulting in more engaged and loyal customers.

[Case Study]: Brightmetrics Achieving Team Alignment & Repeatable Processes to Scale Read More »