training

[Case Study] Education to Empower Success Teams & Turn Managers Into Leaders

Growth Molecules™ is proud of the growing partnership of over one year, and we look forward to continued growth and collaboration.

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[Case Study] An Optimization Program for Predictive Results

[Case Study] An Optimization Program for Predictive Results CLIENT OVERVIEW Aurora Solar’s cloud-based software transforms solar design, sales, and delivery. With just an address and electric bill, Aurora empowers clients to generate a complete, accurate, and customizable design for every customer — and close the deal on the spot. The company helps power thousands of

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Dear Growth Molecules: How Do I Scale a Successful Customer Organization in 5 Steps?

I recently interviewed Brian Hansen, Director of Customer Success at Aurora Solar, about their approach to operationalizing their team of dedicated customer success professionals.

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Dear Growth Molecules: When Is The Right Time To Ask A Customer For Help?

Dear Growth Molecules: When Is The Right Time To Ask A Customer For Help? By: Sabina M. Pons Peer recommendations are undeniably powerful influencers of software and services purchase decisions. In fact, this word of mouth communication style is the “primary factor” in 20 to 50 percent of those consumer decisions (McKinsey) and software companies

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[Case Study] Executive Workshop & CX Assessment Enables a Data Analytics Company’s Client Thrillment Initiatives

[Case Study] Executive Workshop & CX Assessment for Gas Utility Software, Enables a Data Analytics Company’s Client Thrillment Initiatives A Data Analytics Company in the Oil and Gas Industry. CLIENT OVERVIEW Our client, a data analytics company in the oil and gas industry (“Our client”), delivers Integrity Management software and consulting services to North American

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5 Hyper Productivity Hacks in a Reactive Environment

There are hundreds of books written, classes taught and coaching sessions offered to help people be more productive, yet this remains a challenge that many business leaders continue to face daily. In my career and experience as an executive, I’ve found a few sweet spots that I think can help you spur hyper productivity on your teams that need to function in a highly reactive environment.

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Can Your Clients Trust You With Their Data? Six Cybersecurity Best Practices

A 2019 global risk management survey by AON (registration required) noted that banks, government agencies, healthcare, insurance and tech industries all consider cyberattacks and data breaches the No. 1 risk they face. In 2018, the average cost of a data breach was $3.86 million—a number that grew to $4.24 million in 2021.

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Imposter Syndrome? Shatter it NOW

According to the Harvard Business Review, imposter syndrome is “doubting your abilities and feeling like a fraud at work,” and it’s something that’s often diagnosed in women. The concept was developed in the 1970s and still has quite a hold on many of us in the world of work.

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How To Develop a Customer Success Mindset and Align With Marketing

How To Develop a Customer Success Mindset and Align With Marketing By Sabina Pons, Operating Partner at Growth Molecules. A customer success mindset will make your business flourish. Learn the ins and outs of customer success and how to align with your marketing team. Customer Success vs. Customer Service When you hear the term “customer success,”

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