I recently interviewed Brian Hansen, Director of Customer Success at Aurora Solar, about their approach to operationalizing their team of dedicated customer success professionals.
As the field of Customer Success evolves, professionals in this space must stay ahead of the curve and leverage emerging technologies to enhance their job search strategies.
In the competitive world of B2B and B2B2C SaaS, customer retention plays a crucial role in driving business growth and success. However, losing customers is inevitable, but it doesn’t have to be permanent.
In the world of B2B SaaS, customer success (CS) is one of the most critical functions that can drive business growth and customer retention. While most companies have customer success managers, it is equally important to have a customer success operations leader who can optimize the customer success team’s processes and tools.
Growth Molecules™, is now part of the Executive Education at USF School of Management ecosystem, a network of partners that provides specialized tools and delivery capabilities to help deliver a remarkable customer experience for mutual customers.
Asking effective probing questions is a critical skill for Customer Success Managers (CSMs). When it comes to understanding a customer’s intended business outcomes, the right questions can help you uncover valuable insights that will allow the tailoring of solutions to meet their needs.
As a Customer Success leader, looking at the key learnings from the past can be a helpful guide to navigate the future. This is especially true when it comes to economic uncertainty.
Within the sphere of business to business (B2B), software-as-a-Service (SaaS), there are a plethora of metrics and key performance indicators (KPIs) that companies track.
When video conferencing began emerging in workplaces in the early 2000s, it was typically one camera aimed at a conference table with people gathered around. The video stream was transmitted to another location of people gathered in the same fashion.
Growth Molecules™, is now part of the Executive Education at USF School of Management ecosystem, a network of partners that provides specialized tools and delivery capabilities to help deliver a remarkable customer experience for mutual customers.
