Investing in Customer Success will result in better customer conversations, stronger customer relationships and higher net revenue retention.
Churn is inevitable if you’re in the SaaS business. The extent to which you can control the churn is what matters. It makes sense because controlling churn fuels growth in any SaaS firm.
IMPLEMENTATION: THE BIGGEST SOURCE OF CHURN YOU ARE LIKELY OVERLOOKING By: Emilia D’Anzica & David Lahey We simplify Customer Success. The science of retention is something that perplexes the best of customer success mavericks. It’s an endless chain – and you might be losing customers faster than you’re acquiring them. Traditional logic says you must …