Revenue

TSIA & Growth Molecules™ Announce Strategic Partnership

Growth Molecules™, a leading customer success consulting and training firm, focused on protecting and growing revenue, announces its partnership with The Technology Services Industry Association (TSIA), a research and advisory firm on a mission to help technology companies drive profitable growth. Through their advisory services, TSIA empowers executive teams to make timely decisions with frameworks and best practices to achieve business outcomes with confidence.

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[Case Study] Education to Empower Success Teams & Turn Managers Into Leaders

Growth Molecules™ is proud of the growing partnership of over one year, and we look forward to continued growth and collaboration.

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[Case Study] How Fable Launched Planhat in Five Weeks with Growth Molecules​

Finding the Right Customer Success Consulting Firm to Partner With
After recognizing the team would benefit from external help from an advisory firm that specializes in customer success processes and systems, Fable asked the Planhat community for recommendations. As Planhat’s leading US implementation partner, Growth Molecules was the obvious choice. Growth Molecules not only has Planhat expertise but also deep Customer Success operational experience, which means the Fable team could stay focused on their revenue protection and growth goals.

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Dear Growth Molecules: How Do I Succeed as a Chief Customer Officer in My 1st 100 Days?

According to Gainsight, a Customer Success Software Company, 39% of companies now have a Chief Customer Officer (CCO). The position didn’t emerge until the birth of Software-as-a-Service (SaaS) & records of the first people claiming this title did so in the late 1990s.

Dear Growth Molecules: How Do I Succeed as a Chief Customer Officer in My 1st 100 Days? Read More »

Dear Growth Molecules: What Value Does a Customer Success Operations Leader Bring? Should I Hire One?

In the world of B2B SaaS, customer success (CS) is one of the most critical functions that can drive business growth and customer retention. While most companies have customer success managers, it is equally important to have a customer success operations leader who can optimize the customer success team’s processes and tools.

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Growth Molecules™ Growth Molecules Announces Gainsight Strategic Optimization Services

Growth Molecules™, is now part of the Executive Education at USF School of Management ecosystem, a network of partners that provides specialized tools and delivery capabilities to help deliver a remarkable customer experience for mutual customers.

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Dear Growth Molecules: As a member of a Customer Success organization, I find that competing priorities can distract from what’s most important – customer key performance indicators. How do I remain focused on KPIs?

Within the sphere of business to business (B2B), software-as-a-Service (SaaS), there are a plethora of metrics and key performance indicators (KPIs) that companies track.

Dear Growth Molecules: As a member of a Customer Success organization, I find that competing priorities can distract from what’s most important – customer key performance indicators. How do I remain focused on KPIs? Read More »

Dear Growth Molecules: We have a company culture of having cameras enabled on conference calls. How do I get my clients to follow suit for our calls together?

When video conferencing began emerging in workplaces in the early 2000s, it was typically one camera aimed at a conference table with people gathered around. The video stream was transmitted to another location of people gathered in the same fashion.

Dear Growth Molecules: We have a company culture of having cameras enabled on conference calls. How do I get my clients to follow suit for our calls together? Read More »

USF & Growth Molecules™ Announce Partnership: Success Academy for Customer Success, Support Leadership

Growth Molecules™, is now part of the Executive Education at USF School of Management ecosystem, a network of partners that provides specialized tools and delivery capabilities to help deliver a remarkable customer experience for mutual customers.

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