According to Gainsight, a Customer Success Software Company, 39% of companies now have a Chief Customer Officer (CCO). The position didn’t emerge until the birth of Software-as-a-Service (SaaS) & records of the first people claiming this title did so in the late 1990s.
There are hundreds of books written, classes taught and coaching sessions offered to help people be more productive, yet this remains a challenge that many business leaders continue to face daily. In my career and experience as an executive, I’ve found a few sweet spots that I think can help you spur hyper productivity on your teams that need to function in a highly reactive environment.
B2B Events take on Europe 3 Key Customer Success Takeaways It’s been amazing to see the recent explosion of people in software-as-a-Service (SaaS) come together to learn, connect, and celebrate the return of in-person events. Even more interesting is that several of these festivals were held in Europe recently, nearly back to back, before American …
Are you uncertain about where to start after becoming accustomed to hosting online events? Do you feel overwhelmed and apprehensive about the strategy and tactical logistics of bringing customers, prospective customers, and employees together? Rest assured that you are in good company.
Assent Compliance provides cloud-based SaaS solutions that help companies manage their supply chain data, facilitate stakeholder and supply chain education on regulatory and program requirements, and increase transparency between businesses.
Customer Journey Mapping: It Should Feel Like Candy Land Rather Than Twister Written By: Sabina M. Pons, Annie Stefano, & Emilia D’Anzica According to Mark Jefferey, Author, and Professor at the Kellogg School of Management, less than 20% of companies leverage customer data to make business decisions. Leaders are frustrated with either not having customer …
Churn is inevitable if you’re in the SaaS business. The extent to which you can control the churn is what matters. It makes sense because controlling churn fuels growth in any SaaS firm.
YOUR GUIDE TO THE LEADERS LABS: CUSTOMER SUCCESS LEADERSHIP NETWORK SERIES WITH GROWTH MOLECULES 6 Episodes | 12 Takeaways By Emilia D’Anzica Over the past six months, I had the opportunity to work with Morika Georgieva to build the Leaders Labs. I interviewed eight leaders who challenged commonly accepted practices leading customers and customer success …
Customer success incorporates various strategies to ensure your customers get desirable results when using your products and services. These methods allow you to take customers into account and tailor your customer services or brand to meet clients’ demands.
Important qualities of an efficient and effective Customer Success team.