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Dear Growth Molecules: How Do I Succeed as a Chief Customer Officer in My 1st 100 Days?

According to Gainsight, a Customer Success Software Company, 39% of companies now have a Chief Customer Officer (CCO). The position didn’t emerge until the birth of Software-as-a-Service (SaaS) & records of the first people claiming this title did so in the late 1990s.

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5 Hyper Productivity Hacks in a Reactive Environment

There are hundreds of books written, classes taught and coaching sessions offered to help people be more productive, yet this remains a challenge that many business leaders continue to face daily. In my career and experience as an executive, I’ve found a few sweet spots that I think can help you spur hyper productivity on your teams that need to function in a highly reactive environment.

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Customer Conferences & Employee Summits: 5 Tips To Ensure Success

Are you uncertain about where to start after becoming accustomed to hosting online events? Do you feel overwhelmed and apprehensive about the strategy and tactical logistics of bringing customers, prospective customers, and employees together? Rest assured that you are in good company.

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[Case Study] Assent Compliance: Achieving Team Alignment to Drive Growth

Assent Compliance provides cloud-based SaaS solutions that help companies manage their supply chain data, facilitate stakeholder and supply chain education on regulatory and program requirements, and increase transparency between businesses.

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Customer Journey Mapping: It Should Feel Like Candy Land Rather Than Twister

Customer Journey Mapping: It Should Feel Like Candy Land Rather Than Twister Written By: Sabina M. Pons, Annie Stefano, & Emilia D’Anzica According to Mark Jefferey, Author, and Professor at the Kellogg School of Management, less than 20% of companies leverage customer data to make business decisions. Leaders are frustrated with either not having customer

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