training

[Case Sstudy] An Optimization Program for Predictive Results

Leave a Comment / Case Study, Customer Success / July 20, 2023 / Sabina Pons / #B2B, #CSTeams, #Growth #CustomerSuccess #AuroraSolar, #optimization, assessment, casestudy, CSMs, CSOps, saas, training

An Optimization Program for Predictive Results CLIENT OVERVIEW Aurora Solar’s cloud-based software transforms solar design, sales, and delivery. With just an address and electric bill, Aurora empowers clients to generate a complete, accurate, and customizable design for every customer — and close the deal on the spot. The company helps power thousands of solar projects […]

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Dear Growth Molecules: How Do I Scale a Successful Customer Organization in 5 Steps?

Leave a Comment / Customer Success, Customer Success, Dear Growth Molecules / July 11, 2023 / Emilia D'Anzica / #durablegrowth, #emotionalintelligence, #Growth #CustomerSuccess #Education #revenue #CSOps, CSLeaders, CSMs, leadership, scale, training

I recently interviewed Brian Hansen, Director of Customer Success at Aurora Solar, about their approach to operationalizing their team of dedicated customer success professionals.

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Dear Growth Molecules: When Is The Right Time To Ask A Customer For Help?

Leave a Comment / Customer Success, Dear Growth Molecules / March 8, 2023 / Sabina Pons / #B2B, #casestudies #accountmanagement #customerretention #customersupport, consulting, CSMs, CSOps, CustomerSuccess, growth, Revenue, saas, training

Dear Growth Molecules: When Is The Right Time To Ask A Customer For Help? By: Sabina M. Pons Peer recommendations are undeniably powerful influencers of software and services purchase decisions. In fact, this word of mouth communication style is the “primary factor” in 20 to 50 percent of those consumer decisions (McKinsey) and software companies

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[Case Study] Executive Workshop & CX Assessment Enables a Data Analytics Company’s Client Thrillment Initiatives

Leave a Comment / Case Study, Customer Success / February 13, 2023 / Sabina Pons / #customerexperience, #customersucces, #cxworkshop #assessment, #dataanalytics, #initiatives, #performance, casestudy, CSMs, growth, training

Executive Workshop & CX Assessment for Gas Utility Software, Enables a Data Analytics Company’s Client Thrillment Initiatives A Data Analytics Company in the Oil and Gas Industry. CLIENT OVERVIEW Our client, a data analytics company in the oil and gas industry (“Our client”), delivers Integrity Management software and consulting services to North American oil and

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Higher Net Revenue Retention? Invest in Customer Success Training

Leave a Comment / Customer Success / September 1, 2022 / Emilia D'Anzica / #NetRevenueRetention, #ReturnOnInvestment, B2B, CustomerSuccess, NRR, Revenue, ROI, Sales training, training

Investing in Customer Success will result in better customer conversations, stronger customer relationships and higher net revenue retention.

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How To Develop a Customer Success Mindset and Align With Marketing

Leave a Comment / Blogs, Customer Success / August 8, 2022 / Sabina Pons / #CSMindset, #CSTeams, #customerexperience, #customerservice, #customersupport, #growthmindset, CSMs, CSOps, CustomerSuccess, CX, growth, Revenue, saas, training

How To Develop a Customer Success Mindset and Align With Marketing By Sabina Pons, Operating Partner at Growth Molecules. A customer success mindset will make your business flourish. Learn the ins and outs of customer success and how to align with your marketing team. Customer Success vs. Customer Service When you hear the term “customer success,”

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How Does Customer Success Lead to Revenue Growth?

Leave a Comment / Blogs, Customer Success / July 11, 2022 / Emilia D'Anzica / #Customersatisfaction, #customerservice, #retention #feedback #customercare, CSOps, CustomerSuccess, CX, growth, Revenue, ROI, saas, training

One of the most important parties in the tech business is not the investors nor the ideation masters. The customers who call the shots and make the wheel of fortune turn in favor or against a brand today are the customers who have insurmountable power over the market. They are responsible for making trends and products viral or turning brands into a flop, which is why every company must focus on customer success rates.

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[Case Study] Assent Compliance: Achieving Team Alignment to Drive Growth

Leave a Comment / Case Study, Customer Success / April 18, 2022 / Sabina Pons / #alignment, #assent, #cloud-based, #customerexperience, #CustomerJourney, #customerjourneymap, #drive, assessment, casestudy, CustomerSuccess, growth, Revenue, saas, training

Assent Compliance provides cloud-based SaaS solutions that help companies manage their supply chain data, facilitate stakeholder and supply chain education on regulatory and program requirements, and increase transparency between businesses.

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Growth Molecules and Gainsight Announce Strategic Partnership

Leave a Comment / Customer Success, In The Press / March 9, 2022 / Sabina Pons / #B2B, #cspartnership, #CSTools, #leaders, #strategicpartnership, #TTV, consulting, CSM, CustomerSuccess, Gainsight, growth, Revenue, saas, training

Partnership announcement expands Growth Molecules’ award-winning Customer Success consulting solutions with Gainsight’s industry-leading Essentials platform.

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