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TSIA & Growth Molecules™ Announce Strategic Partnership

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Growth Molecules™, a leading customer success consulting and training firm, focused on protecting and growing revenue, announces its partnership with The Technology Services Industry Association (TSIA), a research and advisory firm on a mission to help technology companies drive profitable growth. Through their advisory services, TSIA empowers executive teams to make timely decisions with frameworks and best practices to achieve business outcomes with confidence.

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How Fable Launched Planhat in Five Weeks with Growth Molecules​

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Finding the Right Customer Success Consulting Firm to Partner With
After recognizing the team would benefit from external help from an advisory firm that specializes in customer success processes and systems, Fable asked the Planhat community for recommendations. As Planhat’s leading US implementation partner, Growth Molecules was the obvious choice. Growth Molecules not only has Planhat expertise but also deep Customer Success operational experience, which means the Fable team could stay focused on their revenue protection and growth goals.

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Dear Growth Molecules: How Do I Elevate Our Renewals with Action Plans?

Customer Success, Customer Success, Dear Growth Molecules / / / , , , , , , , , , ,

Customer Success as a profession has matured at an exponential rate since I wrote my first customer success article in 2016.

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Dear Growth Molecules: How Can I Leverage Generative Artificial Intelligence In My Customer Success Organization?

Customer Success, Customer Success, Dear Growth Molecules / / / , , , , ,

Businesses are constantly seeking innovative ways to enhance customer success and drive growth. One emerging technology that holds tremendous potential for the customer success teams in B2B SaaS companies is generative artificial intelligence (AI).

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[Case Sstudy] An Optimization Program for Predictive Results

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An Optimization Program for Predictive Results CLIENT OVERVIEW Aurora Solar’s cloud-based software transforms solar design, sales, and delivery. With just an address and electric bill, Aurora empowers clients to generate a complete, accurate, and customizable design for every customer — and close the deal on the spot. The company helps power thousands of solar projects

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Dear Growth Molecules: How Do I Scale a Successful Customer Organization in 5 Steps?

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I recently interviewed Brian Hansen, Director of Customer Success at Aurora Solar, about their approach to operationalizing their team of dedicated customer success professionals.

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Dear Growth Molecules: If A Customer Churns What Can I Do To Win Them Back?

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In the competitive world of B2B and B2B2C SaaS, customer retention plays a crucial role in driving business growth and success. However, losing customers is inevitable, but it doesn’t have to be permanent.

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Dear Growth Molecules: How Do I Succeed as a Chief Customer Officer in My 1st 100 Days?

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According to Gainsight, a Customer Success Software Company, 39% of companies now have a Chief Customer Officer (CCO). The position didn’t emerge until the birth of Software-as-a-Service (SaaS) & records of the first people claiming this title did so in the late 1990s.

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Dear Growth Molecules: What Value Does a Customer Success Operations Leader Bring? Should I Hire One?

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In the world of B2B SaaS, customer success (CS) is one of the most critical functions that can drive business growth and customer retention. While most companies have customer success managers, it is equally important to have a customer success operations leader who can optimize the customer success team’s processes and tools.

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Growth Molecules™ Announces Gainsight Strategic Optimization Services

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Growth Molecules, a leading Gainsight technical partner and customer success management consulting company, announced today that they have expanded their technical services offering to include strategic optimization services for the leading customer success platform.

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