implementation

[Case Study] How Fable Launched Planhat in Five Weeks with Growth Molecules​

Finding the Right Customer Success Consulting Firm to Partner With
After recognizing the team would benefit from external help from an advisory firm that specializes in customer success processes and systems, Fable asked the Planhat community for recommendations. As Planhat’s leading US implementation partner, Growth Molecules was the obvious choice. Growth Molecules not only has Planhat expertise but also deep Customer Success operational experience, which means the Fable team could stay focused on their revenue protection and growth goals.

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Customer Success Misunderstood or Mastered?

“Squishy,” “fluffy,” “nice-to-have.” As a passionate advocate for Customer Success, these descriptions of this critical practice area are painful to hear. After nearly two decades of meaningful contributions to growing some of the most respected and profitable SaaS companies in Silicon Valley and around the globe, one would think that Customer Success’ value was understood, and certainly that the definition was known.

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[Case Study]: Givelify Interim Leadership To Drive Team Alignment & Growth

“We brought in Growth Molecules for executive coaching, and to help our team build scalable processes across our customer segments, an investment that paid off immediately. Our team is applying the new frameworks they learned to real-life scenarios with a revived sense of purpose and intentionality.”

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Implementation: The Biggest Source of Churn You Are Likely Overlooking

IMPLEMENTATION: THE BIGGEST SOURCE OF CHURN YOU ARE LIKELY OVERLOOKING By: Emilia D’Anzica & David Lahey We simplify Customer Success. The science of retention is something that perplexes the best of customer success mavericks. It’s an endless chain – and you might be losing customers faster than you’re acquiring them. Traditional logic says you must

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