What is Rolestorming?
Your VP just announced another CS restructuring. Account loads are doubling. Your best CSM told you in their last 1:1 that they’re drowning. And somehow, you’re still expected to improve retention numbers.
Blogs
You will find a vast set of resources here, from how to create a customer success framework with the V2MOM approach to building your first onboarding program. From videos to podcasts to written step-by-step material to help you and your team build your customer success programs.
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Signs Your CS Platform is Failing (That Have Nothing to Do With the Platform)
Your VP just announced another CS restructuring. Account loads are doubling. Your best CSM told you in their last 1:1 that they’re drowning. And somehow, you’re still expected to improve retention numbers.
Signs Your CS Platform is Failing (That Have Nothing to Do With the Platform) Read More »
The Self-Assessment: Where Does Your CS Team Fall on the Maturity Curve?
Your VP just announced another CS restructuring. Account loads are doubling. Your best CSM told you in their last 1:1 that they’re drowning. And somehow, you’re still expected to improve retention numbers.
The Self-Assessment: Where Does Your CS Team Fall on the Maturity Curve? Read More »
Why Customer Success Teams Are Burning Out (And How Signal-Driven CS Fixes It)
In a B2B tech world dominated by dashboards, data, and deadlines, customer experience (CX) can often feel like a luxury. Yet it’s the “wow” factor—those memorable, human touches—that often create true customer loyalty and differentiation. But how can resource-constrained CX leaders deliver exceptional experiences at scale, especially under pressure to do more with less?
Why Customer Success Teams Are Burning Out (And How Signal-Driven CS Fixes It) Read More »
3 Quick Wins to Spark Wow-Factor CX with AI-Without Breaking the Budget
In a B2B tech world dominated by dashboards, data, and deadlines, customer experience (CX) can often feel like a luxury. Yet it’s the “wow” factor—those memorable, human touches—that often create true customer loyalty and differentiation. But how can resource-constrained CX leaders deliver exceptional experiences at scale, especially under pressure to do more with less?
3 Quick Wins to Spark Wow-Factor CX with AI-Without Breaking the Budget Read More »
How To Transform your Customer Success Strategy With AI
AI is transforming Customer Success at an unprecedented pace and the data backs it up. According to a recent survey, 80% of B2B SaaS companies plan to increase their investment in AI-driven customer success initiatives to improve retention and revenue growth.
How To Transform your Customer Success Strategy With AI Read More »
The AI Paradox: Why Reddit, Yelp, and Pencils Are Thriving in an AI-Driven World
Since the launch of ChatGPT in November 2022, the rapid integration of artificial intelligence into various sectors has been evident
The AI Paradox: Why Reddit, Yelp, and Pencils Are Thriving in an AI-Driven World Read More »
From Mapping to Action: How to Turn Your Customer Journey Into a Growth Engine
Customer journey mapping is a powerful tool, but too often, it falls into the “great idea, no execution” trap.
From Mapping to Action: How to Turn Your Customer Journey Into a Growth Engine Read More »
New Year, New You, & New Logos: 2025 is Here!
Refocus, realign, and redefine your path to customer success and revenue growth.
What High Performers Wish They Could Say Outloud to Their Bosses
As a high-performing team member, I am deeply invested in our team and the organization’s overall success and growth. In a demanding role that frequently calls for “above and beyond” contributions, high performers often face challenges unique to their situation.
What High Performers Wish They Could Say Outloud to Their Bosses Read More »