Customer Experience

[Case Study] Assent Compliance: Achieving Team Alignment to Drive Growth

Assent Compliance provides cloud-based SaaS solutions that help companies manage their supply chain data, facilitate stakeholder and supply chain education on regulatory and program requirements, and increase transparency between businesses.

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Customer Journey Mapping: It Should Feel Like Candy Land Rather Than Twister

Customer Journey Mapping: It Should Feel Like Candy Land Rather Than Twister Written By: Sabina M. Pons, Annie Stefano, & Emilia D’Anzica According to Mark Jefferey, Author, and Professor at the Kellogg School of Management, less than 20% of companies leverage customer data to make business decisions. Leaders are frustrated with either not having customer

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[Case Study]: Structionsite Growth Through Customer Success

“We brought in Growth Molecules for executive coaching, and to help our team build scalable processes across our customer segments, an investment that paid off immediately. Our team is applying the new frameworks they learned to real-life scenarios with a revived sense of purpose and intentionality.”

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[Case Study]: Brightmetrics Achieving Team Alignment & Repeatable Processes to Scale

The Brightmetrics team is continuing to grow with better cross-functional alignment, consistent and scalable processes, and boosted employee morale — resulting in more engaged and loyal customers.

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3 Building Blocks for a Successful Customer Experience

3 Building Blocks for a Successful Customer Experience Your business’s interaction and services with a customer through the purchasing journey and post-signature commitment define your customer experience (CX). Customers who have a positive experience with your business become loyal customers for life, returning to your product even after moving on to a new company. Ziv

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