Achieving Team Alignment to Drive Growth
CLIENT OVERVIEW
Assent Compliance provides cloud-based SaaS solutions that help companies manage their supply chain data, facilitate stakeholder and supply chain education on regulatory and program requirements, and increase transparency between businesses.
PAIN POINTS
Having recently undergone an organizational restructure where sales, professional services, and customer success were all part of the leadership of the Chief Revenue Officer (CRO), these client-facing teams were aptly suited for a cross-functional alignment exercise. “We needed to ensure that teams were running with customer centricity in mind and doing so with efficiency and scale. We brought in Growth Molecules™ to lead us through a Customer Journey Mapping Workshop and Organizational Assessment, both of which culminated in the delivery of a high impact Customer Success Playbook.”
“We needed to ensure that teams were running with customer centricity in mind and doing so with efficiency and scale. We brought in Growth Molecules to lead us through a Customer Journey Mapping Workshop and Organizational Assessment, both of which culminated in the delivery of a high impact Customer Success Playbook.”
Chief Revenue Officer, Assent
the resULTS
Assent’s post-sale customer-facing teams are now equipped with the roadmap for their next 12-18 months of continued process alignment. Additional results include:
- Articulated customer journey map that spans the pre and post-sale customer lifecycle where opportunities, challenges, and risks are documented
- Cross-functional team alignment, trust, and clearly defined internal ownership of customer business outcomes
- Customer Success playbook that’s leveraged to action customer value conversations with confidence
- CSMs are enabled to go from a day-to-day tactical focus to long-term holistic account management strategy to drive customer and supplier loyalty
About
Growth
Molecules
We are a management consulting & technology services firm that offers proven strategies, AI-driven workflows, & expert execution across the entire customer lifecycle journey. We offer integrated, scalable solutions for B2B technology companies to protect & grow their recurring revenue. We do that in three ways:
- We Assess: We discover your current capabilities.
- We Prescribe: We define new solutions.
- We Execute: We implement revenue impact.
We have been in your shoes: Our team of award-winning strategists are former global revenue leaders who understand what it takes to get scientific about their revenue.
Contact Us today to get started on your Customer Success Optimization Journey
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