The Blog

Blog Posts Blogs Customer Success

Do you remember the 1st time? I do – Guns...

How Do You Map Your Customer Journey? FORBES

The different steps and opportunities for growth or churn –...

5 Hyper Productivity Hacks in a Reactive Environment

There are hundreds of books written, classes taught and coaching...

Blogs Customer Success

3 Actionable Totango Tips that Turn Up the Heat in Customer Success

Annie Stefano

We may have been greeted by the infamous Miami humidity...

The Pandemic, the Economy, and the Impact on Customer Experience

The pandemic forever changed the employee and customer experience, revealing...

Top Source of Churn You Are Overlooking & 5 Tenents to Get Ahead of it.

The science of retention is something that perplexes the best...

Higher Net Revenue Retention? Invest in Customer Success Training

Investing in Customer Success will result in better customer conversations,...

Blogs Customer Success

RevOps Initiatives: Your Key to Customer Success

Revenue Operations (RevOps) has an enormously positive impact on customer...

How To Develop a Customer Success Mindset and Align With Marketing

How To Develop a Customer Success Mindset and Align With...

B2B Rocks: 3 Key Customer SuccessTakeaways You can Apply to Your Organization

B2B Events take on Europe 3 Key Customer Success Takeaways...

How Does Customer Success Lead to Revenue Growth?

One of the most important parties in the tech business...

What is Change Leadership & How to Apply it Immediately

Inc. Magazine thus boils the cause of increased turnover rates...

Customer Conferences & Employee Summits: 5 Tips To Ensure Success

Are you uncertain about where to start after becoming accustomed...

Voice of Customer Program

Sarah M

The Voice of the Customer is based on constantly listening...

Customer Success Misunderstood or Mastered?

“Squishy,” “fluffy,” “nice-to-have.” As a passionate advocate for Customer Success,...

CUSTOMER JOURNEY MAPPING: IT SHOULD FEEL LIKE CANDY LAND RATHER THAN TWISTER