Growth Molecules™ Accredited Team Training & Coaching
No PowerPoint. No Theory. No Preaching.
Highly interactive training the way adults learn.
Equip your Customer Success team with essential skills to protect and grow revenue with confidence.
Retention & Expansion Management for Success
This essential skill-building and hybrid learning program provides CSMs with the essential skills and industry best practices to make a revenue-leading growth impact on business outcomes by way of driving client relationships.
This course offers every customer success professional strategy and best practices on applying revenue-leading growth impact to business outcomes by way of the client relationship.
Understanding Customer Success as a Profit Center
Leading Customers Before Your First Meeting
Leading Effective Business Meetings
Customer Communication Best Practices
Time Management to Maximize Outcomes
Overcoming Objection Handling
This course focuses on developing skills that every customer success professional needs to make a revenue-leading growth impact on business outcomes by way of the client relationship.
Starting the Expansion at Kickoff
Mastering the Art of Nojitsu
Proactive Customer Management
Understanding & Acting on Success Metrics
Asking the Right Questions for Growth
Learned Desired Outcomes
Professional growth for every customer success professional on connecting with the customer for better business outcomes through the client relationship and developing their own self-development as growing leaders.
Understand & Leverage Customer Personas
Customer Journeys for Success & Growth
Partnership With Product, Marketing, and Sales
Maximize One on Ones with Leadership
See Yourself as a Leader, Even Without the Title
Lead Customers With Confidence
Account management growth for every customer success professional on managing and guiding customers towards success and better business outcomes through the client relationship through enablement.
Driving in Your Success Lane for Positive Results
Executive Business Reviews with Impact
Revenue Growth through Renewals and Resells
Upsell and Cross Selling with Ease
Grow From Churn
Professionals Supporting Customer Relationships
This upskill course collection provides every Support team member an opportunity to dive deeper into the essential skills every customer support professional should practice, and apply, for ultimate growth impact on business outcomes by way of the client relationship.
- Turning Friction into Positive Outcomes
- Emotional Intelligence in Urgent Situations
- Driving in Your Support Lane for Positive Results
- Understanding the Other Side
- Communicating with Clarity and Brevity
- Continuous Support Growth & Development
Transform Your Managers into Leaders
This essential skills-building program provides every CS Leader, from novice to seasoned, an opportunity to dive deeper into their role and how to coach revenue growth teams based on specific outcomes.
A course designed for every customer success leader on servant leadership for better business outcomes by way of the team relationship and developing as a growing leader.
- Leading with Empathy
- Metrics that Impact Revenue and Growth
- Creating a Coaching Culture
- Change Management for Success
- Building Initiatives with Revenue Impact
- Leveraging an Executive Sponsor Team
A course designed for every customer success leader on strategy development and planning for better business outcomes by way of the assessing their organization for ultimate impact as a contributing leader.
- Building Bridges with KPI/OKRs
- S.O.A.R.E. into Revenue
- Building Customer Health Scorecards
- Onboarding Plans for a Strong Start and Success
- Capacity Planning for Durable Growth
- Continuous Growth & Team Retention
Our Growing Graduates
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