Essential skills that every customer success professional should have to make a revenue-leading growth impact on business outcomes by way of the client relationship.

• Understanding Customer Success as a Profit Center

• Leading Customers Before Your First Meeting

• Leading Effective Business Meetings

• Customer Communication Best Practices

• Time Management to Maximize Outcomes

• Overcoming Objection Handling

Developing skills that every customer success professional should have to make a revenue-leading growth impact on business outcomes through the client relationship.

• Starting the Expansion at Kickoff

• Mastering the Art of Nojitsu

• Proactive Customer Management

• Understanding & Acting on Success Metrics

• Asking the Right Questions for Growth

  Ensuring Skills

• Learned Desired Outcomes

Professional growth for every customer success professional on connecting with the customer for better business outcomes through the client relationship and developing their own self-development as growing leaders. 

• Understand & Leverage Customer Personas

• Customer Journeys for Success & Growth

• Partnership With Product, Marketing, and Sales

• Maximize One on Ones with Leadership

• See Yourself as a Leader, Even Without the Title

• Lead Customers With Confidence

Account management growth for every customer success professional on managing and guiding customers towards success and better business outcomes through the client relationship through enablement.

• Driving in Your Success Lane for Positive Results

• Executive Business Reviews with Impact

• Revenue Growth through Renewals and Resells

• Upsell and Cross Selling with Ease

• Grow From Churn

• Continuous Growth