Growth Molecules™ Accredited Team Training & Coaching

No PowerPoint. No Theory. No Preaching. 

Highly interactive training the way adults learn.
Equip your Customer Success team with essential skills to protect and grow revenue with confidence.

Growth Molecules Trainee

We Offer Numerous Courses for Customer Success and Account Management Professionals

Level I: Customer Success Foundations

Essential skills that every customer success professional should have to make a revenue-leading growth impact on business outcomes by way of the client relationship.

 

  • Understanding Customer Success as a Profit Center

  • Leading Customers Before Your First Meeting

  • Leading Effective Business Meetings

  • Customer Communication Best Practices

  • Time Management to Maximize Outcomes

  • Overcoming Objection Handling

Level II: Advanced CS Training

Developing skills that every customer success professional should have to make a revenue-leading growth impact on business outcomes through the client relationship.

 

  • Starting the Expansion at Kickoff

  • Mastering the Art of Nojitsu

  • Proactive Customer Management

  • Understanding & Acting on Success Metrics

  • Asking the Right Questions for Growth

    Ensuring Skills

  • Learned Desired Outcomes

Level III: Preventing Churn

Professional growth for every customer success professional on connecting with the customer for better business outcomes through the client relationship and developing their own self-development as growing leaders. 

 

  • Understand & Leverage Customer Personas

  • Customer Journeys for Success & Growth

  • Partnership With Product, Marketing, and Sales

  • Maximize One on Ones with Leadership

  • See Yourself as a Leader, Even Without the Title

  • Lead Customers With Confidence

Level IV: Orchestrating Expansion Opportunities

Account management growth for every customer success professional on managing and guiding customers towards success and better business outcomes through the client relationship through enablement.

 

  • Driving in Your Success Lane for Positive Results

  • Executive Business Reviews with Impact

  • Revenue Growth through Renewals and Resells

  • Upsell and Cross Selling with Ease

  • Grow From Churn

  • Continuous Growth

Foundations for Professionals Supporting Customer Relationships

This essential skills-building program provides every Support team member, from entry-level to novice, an opportunity to dive deeper into the essential skills every customer support professional should practice, and apply, for ultimate growth impact on business outcomes by way of the client relationship. 

  • Turning Friction into Positive Outcomes
  • Emotional Intelligence in Urgent Situations
  • Driving in Your Support Lane for Positive Results
  • Understanding the Other Side
  • Communicating with Clarity and Brevity
  • Continuous Support Growth & Development

Foundations of Coaching and Enablement for Success Leaders

Professional growth for every customer success leader on servant leadership for better business outcomes

by way of the team relationship and developing as a growing leader.

  • Leading with Empathy
  • Creating a Coaching Culture
  • Building Initiatives with Revenue Impact
  • Metrics that Impact Revenue and Growth
  • Change Management for Success
  • Leveraging an Executive Sponsor Team

Our Growing Graduates

Our Team

Annie Stefano

HEAD OF EDUCATION, CONSULTANT & COACH

Shannon Gibbs

EDUCATOR & TRAINER

Emillia D'Anzica

CEO & FOUNDER

Sabina Pons

EDUCATOR & TRAINER