Growth Molecules™ Accredited Team Training & Coaching

No PowerPoint. No Theory. No Preaching. 

Highly interactive training the way adults learn.
Equip your Customer Success team with essential skills to protect and grow revenue with confidence.

Growth Molecules Trainee

Retention & Expansion Management for Success

This essential skill-building and hybrid learning program provides CSMs with the essential skills and industry best practices to make a revenue-leading growth impact on business outcomes by way of driving client relationships.

Level I: Foundations for Leading Ultimate Customer Outcomes

This course offers every customer success professional strategy and best practices on applying revenue-leading growth impact to business outcomes by way of the client relationship.

 

  • Understanding Customer Success as a Profit Center

  • Leading Customers Before Your First Meeting

  • Leading Effective Business Meetings

  • Customer Communication Best Practices

  • Time Management to Maximize Outcomes

  • Overcoming Objection Handling

Level II: Building & Retaining Customer Relationships

This course focuses on developing skills that every customer success professional needs to make a revenue-leading growth impact on business outcomes by way of the client relationship.

 

  • Starting the Expansion at Kickoff

  • Mastering the Art of Nojitsu

  • Proactive Customer Management

  • Understanding & Acting on Success Metrics

  • Asking the Right Questions for Growth

    Ensuring Skills

  • Learned Desired Outcomes

Level III: Building Strength through Customer Connection & Self-Development

Professional growth for every customer success professional on connecting with the customer for better business outcomes through the client relationship and developing their own self-development as growing leaders. 

 

  • Understand & Leverage Customer Personas

  • Customer Journeys for Success & Growth

  • Partnership With Product, Marketing, and Sales

  • Maximize One on Ones with Leadership

  • See Yourself as a Leader, Even Without the Title

  • Lead Customers With Confidence

Level IV: Account Management & Enablement for Expansion

Account management growth for every customer success professional on managing and guiding customers towards success and better business outcomes through the client relationship through enablement.

 

  • Driving in Your Success Lane for Positive Results

  • Executive Business Reviews with Impact

  • Revenue Growth through Renewals and Resells

  • Upsell and Cross Selling with Ease

  • Grow From Churn

  • Continuous Growth

Professionals Supporting Customer Relationships

This upskill course collection provides every Support team member an opportunity to dive deeper into the essential skills every customer support professional should practice, and apply, for ultimate growth impact on business outcomes by way of the client relationship.

  • Turning Friction into Positive Outcomes
  • Emotional Intelligence in Urgent Situations
  • Driving in Your Support Lane for Positive Results
  • Understanding the Other Side
  • Communicating with Clarity and Brevity
  • Continuous Support Growth & Development

Transform Your Managers into Leaders

This essential skills-building program provides every CS Leader, from novice to seasoned, an opportunity to dive deeper into their role and how to coach revenue growth teams based on specific outcomes.

Level I: Coaching & Enablement for Success Leaders

A course designed for every customer success leader on servant leadership for better business outcomes by way of the team relationship and developing as a growing leader.

  • Leading with Empathy
  • Metrics that Impact Revenue and Growth
  • Creating a Coaching Culture
  • Change Management for Success
  • Building Initiatives with Revenue Impact
  • Leveraging an Executive Sponsor Team
Level II: Strategic Business Outcomes for Success Leaders

A course designed for every customer success leader on strategy development and planning for better business outcomes by way of the assessing their organization for ultimate impact as a contributing leader.

 

  • Building Bridges with KPI/OKRs
  • S.O.A.R.E. into Revenue
  • Building Customer Health Scorecards
  • Onboarding Plans for a Strong Start and Success
  • Capacity Planning for Durable Growth
  • Continuous Growth & Team Retention

Our Growing Graduates

Our Team

Annie Stefano

HEAD OF EDUCATION, CONSULTANT & COACH

Shannon Gibbs

EDUCATOR & TRAINER

Emillia D'Anzica

CEO & FOUNDER

Sabina Pons

EDUCATOR & TRAINER