Growth Molecules™ Accredited Team Training & Coaching
No PowerPoint. No Theory. No Preaching.
Highly interactive training the way adults learn.
Equip your Customer Success team with essential skills to protect and grow revenue with confidence.
We Offer Numerous Courses for Customer Success and Account Management Professionals
Essential skills that every customer success professional should have to make a revenue-leading growth impact on business outcomes by way of the client relationship.
Understanding Customer Success as a Profit Center
Leading Customers Before Your First Meeting
Leading Effective Business Meetings
Customer Communication Best Practices
Time Management to Maximize Outcomes
Overcoming Objection Handling
Developing skills that every customer success professional should have to make a revenue-leading growth impact on business outcomes through the client relationship.
Starting the Expansion at Kickoff
Mastering the Art of Nojitsu
Proactive Customer Management
Understanding & Acting on Success Metrics
Asking the Right Questions for Growth
Learned Desired Outcomes
Professional growth for every customer success professional on connecting with the customer for better business outcomes through the client relationship and developing their own self-development as growing leaders.
Understand & Leverage Customer Personas
Customer Journeys for Success & Growth
Partnership With Product, Marketing, and Sales
Maximize One on Ones with Leadership
See Yourself as a Leader, Even Without the Title
Lead Customers With Confidence
Account management growth for every customer success professional on managing and guiding customers towards success and better business outcomes through the client relationship through enablement.
Driving in Your Success Lane for Positive Results
Executive Business Reviews with Impact
Revenue Growth through Renewals and Resells
Upsell and Cross Selling with Ease
Grow From Churn
Foundations for Professionals Supporting Customer Relationships
This essential skills-building program provides every Support team member, from entry-level to novice, an opportunity to dive deeper into the essential skills every customer support professional should practice, and apply, for ultimate growth impact on business outcomes by way of the client relationship.
- Turning Friction into Positive Outcomes
- Emotional Intelligence in Urgent Situations
- Driving in Your Support Lane for Positive Results
- Understanding the Other Side
- Communicating with Clarity and Brevity
- Continuous Support Growth & Development
Foundations of Coaching and Enablement for Success Leaders
Professional growth for every customer success leader on servant leadership for better business outcomes
by way of the team relationship and developing as a growing leader.
- Leading with Empathy
- Creating a Coaching Culture
- Building Initiatives with Revenue Impact
- Metrics that Impact Revenue and Growth
- Change Management for Success
- Leveraging an Executive Sponsor Team
Our Growing Graduates
HEAD OF EDUCATION, CONSULTANT & COACH
EDUCATOR & TRAINER
CEO & FOUNDER
EDUCATOR & TRAINER