Revenue Operations (RevOps) has an enormously positive impact on customer loyalty and your company’s profit resilience. Learn how RevOps can transform your business today.
How To Develop a Customer Success Mindset and Align With Marketing By Sabina Pons, Operating Partner at Growth Molecules. A customer success mindset will make your business flourish. Learn the ins and outs of customer success and how to align with your marketing team. Customer Success vs. Customer Service When you hear the term “customer success,” …
B2B Events take on Europe 3 Key Customer Success Takeaways It’s been amazing to see the recent explosion of people in software-as-a-Service (SaaS) come together to learn, connect, and celebrate the return of in-person events. Even more interesting is that several of these festivals were held in Europe recently, nearly back to back, before American …
Are you uncertain about where to start after becoming accustomed to hosting online events? Do you feel overwhelmed and apprehensive about the strategy and tactical logistics of bringing customers, prospective customers, and employees together? Rest assured that you are in good company.
Assent Compliance provides cloud-based SaaS solutions that help companies manage their supply chain data, facilitate stakeholder and supply chain education on regulatory and program requirements, and increase transparency between businesses.
“Squishy,” “fluffy,” “nice-to-have.” As a passionate advocate for Customer Success, these descriptions of this critical practice area are painful to hear. After nearly two decades of meaningful contributions to growing some of the most respected and profitable SaaS companies in Silicon Valley and around the globe, one would think that Customer Success’ value was understood, and certainly that the definition was known.
Company change is often the elephant in the room. Whether you have an existing and evolving Customer Success (CS) team, or are building an organization for the first time, it’s likely that you have experienced the realities of change management: It is uncomfortable, but necessary to achieve the intended business outcomes.
Churn is inevitable if you’re in the SaaS business. The extent to which you can control the churn is what matters. It makes sense because controlling churn fuels growth in any SaaS firm.
To reduce your risk of making a costly wrong decision that will increase the likelihood of a negative impact on customers, you need deep formal feedback systems.
4 Reasons You Should Inventory Your Team’s Apps Today This post is a collaboration with Oliver Nono, Director, Enterprise Customer Success at Zendesk, and a recent CM Makeover Show guest. You can see Oliver’s show here. How does your team really get results? One of the key responsibilities of a CS Ops team is monitoring …