Relying on Metrics to Make Decisions? You’re Taking a Big Risk.
To reduce your risk of making a costly wrong decision that will increase the likelihood of a negative impact on customers, you need deep formal feedback systems.
SimplifyingCS
4 Reasons You Should Inventory Your Team’s Apps Today
4 Reasons You Should Inventory Your Team’s Apps Today This post is a collaboration with Oliver Nono, Director, Enterprise Customer Success at Zendesk, and a recent CM Makeover Show guest. You can see Oliver’s show here. How does your team really get results? One of the key responsibilities of a CS Ops team is monitoring …
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The Case For Investing In Customer Success Education [HINT – Revenue]
Growth Molecules now offers CSA accredited courses. Are you investing in your customer success and support team training?
5 Customer Success Trends in a Post-Pandemic World
5 CUSTOMER SUCCESS TRENDS IN A POST-PANDEMIC WORLD By Emilia D’Anzica and Paul Reeves Last year the global pandemic shut down most of the brick and mortar world–but that didn’t stop cloud revenue. According to a recent piece published by Intricately, Cloud business growth rates and access to capital are at all-time highs, with the …
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Growth Molecules Launches Collaboration with Gainsight to Simplify Customer Success
Join us monthly on the Customer Success Makeover Show. You can register for the show by visiting SimplifyingCS.com. Each month, we interview leaders who have transformed their customer success experience. We also publish tools and guides to help you jumpstart and simplify your customer success organization and customer journey.