onboarding

Implementation: The Biggest Source of Churn You Are Likely Overlooking

IMPLEMENTATION: THE BIGGEST SOURCE OF CHURN YOU ARE LIKELY OVERLOOKING By: Emilia D’Anzica & David Lahey We simplify Customer Success. The science of retention is something that perplexes the best of customer success mavericks. It’s an endless chain – and you might be losing customers faster than you’re acquiring them. Traditional logic says you must […]

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Leaders Labs: Multithreading and Why Customer Success Needs Relationship Maps

Multithreading is becoming increasingly important in Customer Success to fight churn and expand the footprint within a portfolio of accounts.

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