onboarding

Why You Should Start the Renewal Process During the Honeymoon Period

Leave a Comment / Customer Success / January 11, 2021 January 19, 2021 / By Emilia D'Anzica / customer success, onboarding, renewal playbook, Renewal process

Getting your customer to say yes to renewal is as important or even more so from a long-term perspective because non-renewal usually means customer dissatisfaction.

Onboarding: Beginning of Success or Failure

Leave a Comment / Customer Success, Customer Success, Customer Success, onboarding / August 14, 2020 January 11, 2021 / By Emilia D'Anzica / customer success, implementation, launch, onboarding

Is it the beginning of success…or failure for your customers?

onboarding

Why You Should Start the Renewal Process During the Honeymoon Period

Onboarding: Beginning of Success or Failure

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