#Interimleadership

[Case Study] BuildingLink: Customer Experience Transformation Program led by Fractional CCO

By partnering with Growth Molecules, BuildingLink now has a holistic, customer-centric methodology that enables its post-sale customer-facing teams to drive customer adoption, expansion, retention, and loyalty.

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How to Prevent The “C-Word” (Churn) via Customer Support

How to Prevent The “C-Word” (Churn) via Customer Support By Sabina M. Pons New entrepreneurial ventures often have a go-to-market strategy of acquiring new clients and creating velocity to amass a large client base. However, as time passes, these new businesses encounter a new challenge that most did not consider when launching from their humble beginnings:

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[Case Study]: Givelify Interim Leadership To Drive Team Alignment & Growth

“We brought in Growth Molecules for executive coaching, and to help our team build scalable processes across our customer segments, an investment that paid off immediately. Our team is applying the new frameworks they learned to real-life scenarios with a revived sense of purpose and intentionality.”

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