#healthscore

The Top 10 Reasons Companies Hire CS Consultants

When should you hire a Customer Success (CS) consultant? In our experience, successful companies have made working with consultants a key growth strategy. From 2012 to 2019 the management consulting industry grew every year by over 100% and peaked at $160B in the US alone. This article can help you understand if hiring a Customer Success consultant is a smart strategy for your business.

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Leaders Labs: Multithreading and Why Customer Success Needs Relationship Maps

Multithreading is becoming increasingly important in Customer Success to fight churn and expand the footprint within a portfolio of accounts.

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