Growth Molecules™, a leading customer success consulting and training firm, focused on protecting and growing revenue, announces its partnership with The Technology Services Industry Association (TSIA), a research and advisory firm on a mission to help technology companies drive profitable growth. Through their advisory services, TSIA empowers executive teams to make timely decisions with frameworks and best practices to achieve business outcomes with confidence.
#Growth #CustomerSuccess #Education #simplifyingCS #CSOps
Customer Success as a profession has matured at an exponential rate since I wrote my first customer success article in 2016.
Businesses are constantly seeking innovative ways to enhance customer success and drive growth. One emerging technology that holds tremendous potential for the customer success teams in B2B SaaS companies is generative artificial intelligence (AI).
I recently interviewed Brian Hansen, Director of Customer Success at Aurora Solar, about their approach to operationalizing their team of dedicated customer success professionals.
As the field of Customer Success evolves, professionals in this space must stay ahead of the curve and leverage emerging technologies to enhance their job search strategies.
In the competitive world of B2B and B2B2C SaaS, customer retention plays a crucial role in driving business growth and success. However, losing customers is inevitable, but it doesn’t have to be permanent.
In the world of B2B SaaS, customer success (CS) is one of the most critical functions that can drive business growth and customer retention. While most companies have customer success managers, it is equally important to have a customer success operations leader who can optimize the customer success team’s processes and tools.
Growth Molecules™, is now part of the Executive Education at USF School of Management ecosystem, a network of partners that provides specialized tools and delivery capabilities to help deliver a remarkable customer experience for mutual customers.
Asking effective probing questions is a critical skill for Customer Success Managers (CSMs). When it comes to understanding a customer’s intended business outcomes, the right questions can help you uncover valuable insights that will allow the tailoring of solutions to meet their needs.
As a Customer Success leader, looking at the key learnings from the past can be a helpful guide to navigate the future. This is especially true when it comes to economic uncertainty.