The Pandemic, the Economy, and the Impact on Customer Experience
The pandemic forever changed the employee and customer experience, revealing long-held beliefs to be mere myths: we have to be in the same office to be productive. My last two commutes home from the office in 2020 felt so profound, I even took pictures during them. I thought I’d be back in a week or two. More than two years later, most leaders believe we’ll never return to what it was before.