Let's Talk!

Fractional VP

[Case Study] TrackTik: Revenue Kick-Off With a Focus on Customer Success to Enable Global Team

Leave a Comment / Customer Success / September 18, 2023 / By / , , , , , , , , , , ,

With a recent transformative company initiative that included the hyper-focus on the Customer Success team and the Customer Experience, TrackTik searched for customer success training to inspire and educate a highly talented team and achieve big growth goals. The team was hungry to learn how to apply strategic thinking, tools, and techniques to deliver for customer segments worldwide. The CSMs were TrackTik software experts but sought to level up their customer leadership skills.

[Case Study] BuildingLink: Customer Experience Transformation Program led by Fractional CCO

Leave a Comment / Customer Success / September 18, 2023 / By / , , , , , , , , , , ,

By partnering with Growth Molecules, BuildingLink now has a holistic, customer-centric methodology that enables its post-sale customer-facing teams to drive customer adoption, expansion, retention, and loyalty.

How to Prevent The “C-Word” (Churn) via Customer Support

Leave a Comment / Customer Success / January 25, 2023 / By / , ,

How to Prevent The “C-Word” (Churn) via Customer Support By Sabina M. Pons New entrepreneurial ventures often have a go-to-market strategy of acquiring new clients and creating velocity to amass a large client base. However, as time passes, these new businesses encounter a new challenge that most did not consider when launching from their humble beginnings: …

How to Prevent The “C-Word” (Churn) via Customer Support Read More »

[Case Study]: Modern Health Achieving Team Alignment To Drive Growth

Leave a Comment / Customer Experience, Customer Success / September 18, 2023 / By / , , , , , ,

“We brought in Growth Molecules for executive coaching, and to help our team build scalable processes across our customer segments, an investment that paid off immediately. Our team is applying the new frameworks they learned to real-life scenarios with a revived sense of purpose and intentionality.”

[Case Study]: Givelify Interim Leadership To Drive Team Alignment & Growth

Leave a Comment / Customer Experience, Customer Success / September 18, 2023 / By / , , ,

“We brought in Growth Molecules for executive coaching, and to help our team build scalable processes across our customer segments, an investment that paid off immediately. Our team is applying the new frameworks they learned to real-life scenarios with a revived sense of purpose and intentionality.”