#fightchurn

5 Data Points That Help You Fight Churn

Churn is inevitable if you’re in the SaaS business. The extent to which you can control the churn is what matters. It makes sense because controlling churn fuels growth in any SaaS firm.

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The Case For Investing In Customer Success Education [HINT – Revenue]

Growth Molecules now offers CSA accredited courses. Are you investing in your customer success and support team training?

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Implementation: The Biggest Source of Churn You Are Likely Overlooking

IMPLEMENTATION: THE BIGGEST SOURCE OF CHURN YOU ARE LIKELY OVERLOOKING By: Emilia D’Anzica & David Lahey We simplify Customer Success. The science of retention is something that perplexes the best of customer success mavericks. It’s an endless chain – and you might be losing customers faster than you’re acquiring them. Traditional logic says you must

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