customer success enablement

The Top 10 Reasons Companies Hire CS Consultants

When should you hire a Customer Success (CS) consultant? In our experience, successful companies have made working with consultants a key growth strategy. From 2012 to 2019 the management consulting industry grew every year by over 100% and peaked at $160B in the US alone. This article can help you understand if hiring a Customer Success consultant is a smart strategy for your business.

Build Up Your Team to Build Out Customer Success

build up your team to build out your customer your customer success By Sabina Pons, Principal Consultant at Growth Molecules – Customer Success Consulting. Today’s business-to-business (B2B) software-as-a-service (SaaS) organizations must perfect their customer experience (CX). Besides the price point of SaaS itself, business leaders compete on CX, as customers make purchase decisions on attributes, including ease …

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