customer success enablement

The Top 10 Reasons Companies Hire CS Consultants

When should you hire a Customer Success (CS) consultant? In our experience, successful companies have made working with consultants a key growth strategy. From 2012 to 2019 the management consulting industry grew every year by over 100% and peaked at $160B in the US alone. This article can help you understand if hiring a Customer Success consultant is a smart strategy for your business.

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Build Up Your Team to Build Out Customer Success

build up your team to build out your customer your customer success By Sabina Pons, Principal Consultant at Growth Molecules – Customer Success Consulting. Today’s business-to-business (B2B) software-as-a-service (SaaS) organizations must perfect their customer experience (CX). Besides the price point of SaaS itself, business leaders compete on CX, as customers make purchase decisions on attributes, including ease

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