Dear Growth Molecules: The Volume of Customer Escalations Are Escalating – What Should My Team and I Do?

With most macroeconomic events, the tech industry is impacted in some capacity. The current climate in the U.S. following the Silicon Valley Bank, First Republic, and Credit Suisse bank runs, continued inflation, interest rate hikes, stock market volatility, and lingering COVID-19 pandemic era impacts, like supply chain disruption and over-hiring, have resulted in a significant pivot for tech companies.

Dear Growth Molecules: The Volume of Customer Escalations Are Escalating – What Should My Team and I Do? Read More »