churn

Dear Growth Molecules: As a member of a Customer Success organization, I find that competing priorities can distract from what’s most important – customer key performance indicators. How do I remain focused on KPIs?

Within the sphere of business to business (B2B), software-as-a-Service (SaaS), there are a plethora of metrics and key performance indicators (KPIs) that companies track.

Dear Growth Molecules: As a member of a Customer Success organization, I find that competing priorities can distract from what’s most important – customer key performance indicators. How do I remain focused on KPIs? Read More »

5 Data Points That Help You Fight Churn

Churn is inevitable if you’re in the SaaS business. The extent to which you can control the churn is what matters. It makes sense because controlling churn fuels growth in any SaaS firm.

5 Data Points That Help You Fight Churn Read More »

Implementation: The Biggest Source of Churn You Are Likely Overlooking

IMPLEMENTATION: THE BIGGEST SOURCE OF CHURN YOU ARE LIKELY OVERLOOKING By: Emilia D’Anzica & David Lahey We simplify Customer Success. The science of retention is something that perplexes the best of customer success mavericks. It’s an endless chain – and you might be losing customers faster than you’re acquiring them. Traditional logic says you must

Implementation: The Biggest Source of Churn You Are Likely Overlooking Read More »