Action-focused Services That Deliver Exceptional Business Results

Every member of our team has experience as full-time, company-side customer success practitioners. As a result, we can apply our services with intention, empathy and impact to achieve the outcomes you know are possible.

Let’s talk about a services plan that will give your business the biggest and most timely impact.

Advisory Services
Outcome-based programs that transform and optimize CS revenue performance.
  • Diagnostic Assessments
    Deep-dive evaluation of your CS strategy, with prioritized roadmap.
  • Playbooks
    Operationalize your CS strategy with scenario-based playbooks.
  • Workshops
    Interactive, goal-based workshops to move your business forward.
  • Fractional Leadership
    Add an experienced CCO-level leader to your team.
Client Experience
Education Services

Empower your CS and support teams to thrive for your business and for themselves.

  • Growth Academy
    Continuing education that accelerates career and revenue growth.
  • Private CSM Training
    Foundational and advanced courses for new and experienced CSMs.
  • Private Support Training
    Empower your Support team to supplement your CS initiatives.
  • Private Leadership Training
    Advanced courses designed to help CS leaders increase their impact.
  • Leadership Coaching
    Access to a world-class CS mentor to help navigate day-to-day challenges.

Client Experience

Technology Services
Optimize your CS tech stack to create real ROI from your investment.
  • Technical Assessments
    Tech stack evaluation and recommendations.
  • CSP Implementation
    Evaluation, selection and implementation of your preferred CSP.
  • Workflow Optimization
    Configuration of your most common CSP workflows to maximize team efficiency.
  • Augmented Support
    On-demand access to certified Gainsight and ChurnZero specialists.
  • Customer Success Technology.
    Implementation & optimization of customer success technology. Gainsight & ChurnZero certified.

Client Experience

Investor Services

See a better return from customer success throughout your portfolio.

  • Diligence Support
    10-day evaluation to identify strengths and surface risks, prior to investment.
  • Exit Preparations
    Pre-exit assessment with actionable recommendations to maximize valuation.
  • Interim Leadership
    Plug an experienced CCO or VP CS into a portfolio company.
  • Portfolio Support
    Ongoing access to CS expertise for all your portfolio companies.
  • Executive Education
    Group workshops, training and coaching for your portfolio executives.

Client Experience

We Turn Common Challenges Into Routine Wins

Growth Molecules takes a proactive approach to problem solving. We’ll determine your most pressing issues, and then give you the steps, the skills and the mindset to overcome them through customer success solutions that last.

“Growth Molecules was extremely consultative & challenged how we thought about implementing Planhat. They helped us with change management & prioritization. Our CSMs now have centralized guide customers.”
“With Growth Molecules, our Tech Touch strategy playbook is now fully implemented in Gainsight, and we are ready to scale as a revenue generating software company."
“Growth Molecules helped us assess our current customer experience, guided us to explicitly shape our vision of the future, and provided tools, training and processes to move forward.”