Action-focused Services That Deliver Exceptional Business Results

Every member of our team has experience as full-time, company-side customer success practitioners. As a result, we can apply our services with intention, empathy and impact to achieve the outcomes you know are possible.

Let’s talk about a services plan that will give your business the biggest and most timely impact.

Advisory services
Outcome-based programs that transform and optimize CS revenue performance.

Diagnostic Assessments
Deep-dive evaluation of your CS strategy, with prioritized roadmap.

Operationalize your CS strategy with scenario-based playbooks.

Interactive, goal-based workshops to move your business forward.

Fractional Leadership
Add an experienced CCO-level leader to your team.

Client Experience
Education Services

Empower your CS and support teams to thrive for your business and for themselves.

Growth Academy
Continuing education that accelerates career and revenue growth.

Private CSM Training
Foundational and advanced courses for new and experienced CSMs.

Private Support Training
Empower your Support team to supplement your CS initiatives.

Private Leadership Training
Advanced courses designed to help CS leaders increase their impact.

Leadership Coaching
Access to a world-class CS mentor to help navigate day-to-day challenges.

Client Experience

Technology Services
Optimize your CS tech stack to create real ROI from your investment.

Technical Assessments
Tech stack evaluation and recommendations.

CSP Implementation
Evaluation, selection and implementation of your preferred CSP.

Workflow Optimization
Configuration of your most common CSP workflows to maximize team efficiency.

Augmented Support
On-demand access to certified Gainsight and ChurnZero specialists.

Customer Success Technology.
Implementation & optimization of customer success technology. Gainsight & ChurnZero certified.

Client Experience

Investor Services

See a better return from customer success throughout your portfolio.

Diligence Support
10-day evaluation to identify strengths and surface risks, prior to investment.

Exit Preparations
Pre-exit assessment with actionable recommendations to maximize valuation.

Interim Leadership
Plug an experienced CCO or VP CS into a portfolio company.

Portfolio Support
Ongoing access to CS expertise for all your portfolio companies.

Executive Education
Group workshops, training and coaching for your portfolio executives.

Client Experience

We Turn Common Challenges Into Routine Wins

Growth Molecules takes a proactive approach to problem solving. We’ll determine

your most pressing issues, and then give you the steps, the skills and the mindset to overcome them through customer success solutions that last.

“Our Tech Touch playbook is fully implemented in Gainsight, and we are ready to scale.”revenue software company.
Adam Evers
Director CS Operations, Modern Health

"We Need an Optimized Tech Stack to Leverage a “Digital-Led Model"

“Growth Molecules helped us assess our current customer experience, guided us to explicitly shape our vision of the future, and provided tools, training and processes to move forward.”
Sloan Morris
VP of CX