Action-focused Services That Deliver Exceptional Business Results
Every member of our team has experience as full-time, company-side customer success practitioners. As a result, we can apply our services with intention, empathy and impact to achieve the outcomes you know are possible.
Let’s talk about a services plan that will give your business the biggest and most timely impact.
Deep-dive evaluation of your CS strategy, with prioritized roadmap.
Operationalize your CS strategy with scenario-based playbooks.
Interactive, goal-based workshops to move your business forward.
Add an experienced CCO-level leader to your team.
Empower your CS and support teams to thrive for your business and for themselves.
Continuing education that accelerates career and revenue growth.
Private CSM Training
Foundational and advanced courses for new and experienced CSMs.
Private Support Training
Empower your Support team to supplement your CS initiatives.
Private Leadership Training
Advanced courses designed to help CS leaders increase their impact.
Access to a world-class CS mentor to help navigate day-to-day challenges.
Tech stack evaluation and recommendations.
Evaluation, selection and implementation of your preferred CSP.
Configuration of your most common CSP workflows to maximize team efficiency.
On-demand access to certified Gainsight and ChurnZero specialists.
Customer Success Technology.
Implementation & optimization of customer success technology. Gainsight & ChurnZero certified.
See a better return from customer success throughout your portfolio.
10-day evaluation to identify strengths and surface risks, prior to investment.
Pre-exit assessment with actionable recommendations to maximize valuation.
Plug an experienced CCO or VP CS into a portfolio company.
Ongoing access to CS expertise for all your portfolio companies.
Group workshops, training and coaching for your portfolio executives.
We Turn Common Challenges Into Routine Wins
Growth Molecules takes a proactive approach to problem solving. We’ll determine
your most pressing issues, and then give you the steps, the skills and the mindset to overcome them through customer success solutions that last.
"We Need an Optimized Tech Stack to Leverage a “Digital-Led Model"
Tools You Can Use Now
When it comes to helping you grow through customer success, we’re an open book. Access these tools and resources to start improving your CS programs immediately.