EDUCATION FOR CUSTOMER
REVENUE TEAMS
We offer education services to enable your customer success and support teams.
We are passionate about helping people thrive in their careers and lives as we did in ours. Our goals are to inspire, motivate, coach, and guide individuals to their highest potential.
We Offer Numerous Courses for Customer Success and Account Management Professionals
Essential skills that every customer success professional should have to make a revenue-leading growth impact on business outcomes by way of the client relationship.
Understanding Customer Success as a Profit Center
Leading Customers Before Your First Meeting
Leading Effective Business Meetings
Customer Communication Best Practices
Time Management to Maximize Outcomes
Overcoming Objection Handling
Developing skills that every customer success professional should have to make a revenue-leading growth impact on business outcomes through the client relationship.
Starting the Expansion at Kickoff
Mastering the Art of Nojitsu
Proactive Customer Management
Understanding & Acting on Success Metrics
Asking the Right Questions for Growth
Ensuring Skills
Learned Desired Outcomes
Professional growth for every customer success professional on connecting with the customer for better business outcomes through the client relationship and developing their own self-development as growing leaders.
Understand & Leverage Customer Personas
Customer Journeys for Success & Growth
Partnership With Product, Marketing, and Sales
Maximize One on Ones with Leadership
See Yourself as a Leader, Even Without the Title
Lead Customers With Confidence
Account management growth for every customer success professional on managing and guiding customers towards success and better business outcomes through the client relationship through enablement.
Driving in Your Success Lane for Positive Results
Executive Business Reviews with Impact
Revenue Growth through Renewals and Resells
Upsell and Cross Selling with Ease
Grow From Churn
Continuous Growth
Foundations for Professionals Supporting Customer Relationships
This essential skills-building program provides every Support team member, from entry-level to novice, an opportunity to dive deeper into the essential skills every customer support professional should practice, and apply, for ultimate growth impact on business outcomes by way of the client relationship.
- Turning Friction into Positive Outcomes
- Emotional Intelligence in Urgent Situations
- Driving in Your Support Lane for Positive Results
- Understanding the Other Side
- Communicating with Clarity and Brevity
- Continuous Support Growth & Development
Foundations of Coaching and Enablement for Success Leaders
Professional growth for every customer success leader on servant leadership for better business outcomes
by way of the team relationship and developing as a growing leader.
- Leading with Empathy
- Creating a Coaching Culture
- Building Initiatives with Revenue Impact
- Metrics that Impact Revenue and Growth
- Change Management for Success
- Leveraging an Executive Sponsor Team
Professional Development.
At Growth Molecules we offer a variety of learning paths to embark on, elevating your growth to new heights. From on-demand or self-paced and learn as you go, to private hybrid learning programs for your large group or department to evolve into a stronger, more strategic, revenue-leading team in your organization. Education is that powerful and with our learning options, get ready to achieve your goals.
PRIVATE EDUCATION, FLEXIBLE SCHEDULE
Grow Your Team
Elevate your team’s professional development to highest potential by growing your team through our Team Training programs. Our programs are customized throughout the entire learning experience on a flexible schedule with a dedicated certified instructor. Your program will be completely tailored to align with company practices and needs from registration through our learning platform, from course curriculum and session objectives, and more.
“If you want to train up
your Customer Success team to operate at a higher level, or even level out the playing field for a team of varying experience levels and backgrounds, Growth Molecules™ is the best in the biz!”
Melissa McMillan
Vice President of Customer Success at Screencastify
“Growth Molecules™ led a comprehensive training program for our CSM team. Our team was well versed within specific knowledge of the medical and urgent care market, but needed help in the art and science of being a CSM for a recurring revenue software company.”
Brian Wilson
Chief Client Officer,
Experity
Our Growing Graduates
What's included?
All of our learning paths include a growing list of reasons to elevate your learning with Growth Molecules™.
Certified Coaches & Experience Industry Leaders
Our team has more than 100 years of experience in Customer Success who collaboration, create, and craft each course with the learner in mind.
Hybrid Learning Model
We offer no powerpoint or decks, but rather live coach-led sessions and guided
on-demand activities to enhance your learning.
A Growing Community
With each program and course, our network of industry leaders and learners expands. Become a part of it!
Unique Learning Paths
Learning paths have been craftily detailed to provide learners with the best experience and outcomes, able to apply methodologies instantly and see immediate impact.
Assignments & Certification
Materials and resources extend your learning outside asynchronous instruction influencing your daily interactions with customers and team members.
Referral Program
Graduates become part of a referral program, sharing their success story with others with opportunities of swag coupons, additional discounts, and more!
ON-DEMAND, SELF-PACED
Grow At Your Own Pace
Our on-demand, self-paced library offers learners the flexibility of growing their knowledge, at their own pace. Single courses and bundles offer a range of independent, asynchronous opportunities to accomplish your goals and elevate your professional development skills.
Training Benefits the Growth Molecules™ Way
Our education series is accredited by the Customer Success Association. There are knowledge checks throughout the series to ensure the students retain the information and a final case study question where the students apply what they learned to real-life scenarios.
Your team can start using the concepts they learn in the series immediately after the classes. The sessions are highly interactive and engaging whether they are live or over Zoom. Breakout sessions, polls & role plays are incorporated in all courses.
We work with clients to understand what key challenges the team is experiencing and deliver experiences to positively impact businesses and teams. Sessions are offered via Zoom or in person.
We work with clients to understand what key challenges the team is experiencing and deliver experiences to positively impact businesses and teams. Sessions are offered via Zoom or in person.
Training Benefits the Growth Molecules™ Way
We work with clients to understand what key challenges the team is experiencing and deliver experiences to positively impact businesses and teams. Sessions are offered via Zoom or in person
Get Started Today with Training that will Enable You and your Customer Success Team.
The Growth Molecules™ Education Series are CSA Accredited
