Education For Customer Revenue Teams

We offer education services to enable your customer success and support teams.

We are passionate about helping people thrive in their careers and lives as we did in ours. Our goals are to inspire, motivate, coach, and guide individuals to their highest potential.

Retention & Expansion Management for Success

This essential skill-building and hybrid learning program provides CSMs with the essential skills and industry best practices to make a revenue-leading growth impact on business outcomes by way of driving client relationships.

Level I: Foundations for Leading Ultimate Customer Outcomes

This course offers every customer success professional strategy and best practices on applying revenue-leading growth impact to business outcomes by way of the client relationship.

 

  • Understanding Customer Success as a Profit Center

  • Leading Customers Before Your First Meeting

  • Leading Effective Business Meetings

  • Customer Communication Best Practices

  • Time Management to Maximize Outcomes

  • Overcoming Objection Handling

Level II: Building & Retaining Customer Relationships

This course focuses on developing skills that every customer success professional needs to make a revenue-leading growth impact on business outcomes by way of the client relationship.

 

  • Starting the Expansion at Kickoff

  • Mastering the Art of Nojitsu

  • Proactive Customer Management

  • Understanding & Acting on Success Metrics

  • Asking the Right Questions for Growth

    Ensuring Skills

  • Learned Desired Outcomes

Level III: Building Strength through Customer Connection & Self-Development

Professional growth for every customer success professional on connecting with the customer for better business outcomes through the client relationship and developing their own self-development as growing leaders. 

 

  • Understand & Leverage Customer Personas

  • Customer Journeys for Success & Growth

  • Partnership With Product, Marketing, and Sales

  • Maximize One on Ones with Leadership

  • See Yourself as a Leader, Even Without the Title

  • Lead Customers With Confidence

Level IV: Account Management & Enablement for Expansion

Account management growth for every customer success professional on managing and guiding customers towards success and better business outcomes through the client relationship through enablement.

 

  • Driving in Your Success Lane for Positive Results

  • Executive Business Reviews with Impact

  • Revenue Growth through Renewals and Resells

  • Upsell and Cross Selling with Ease

  • Grow From Churn

  • Continuous Growth

Transform Your Managers into Leaders

This essential skills-building program provides every CS Leader, from novice to seasoned, an opportunity to dive deeper into their role and how to coach revenue growth teams based on specific outcomes.

Level I: Coaching & Enablement for Success Leaders

A course designed for every customer success leader on servant leadership for better business outcomes by way of the team relationship and developing as a growing leader.

  • Leading with Empathy
  • Metrics that Impact Revenue and Growth
  • Creating a Coaching Culture
  • Change Management for Success
  • Building Initiatives with Revenue Impact
  • Leveraging an Executive Sponsor Team
Level II: Strategic Business Outcomes for Success Leaders

A course designed for every customer success leader on strategy development and planning for better business outcomes by way of the assessing their organization for ultimate impact as a contributing leader.

 

  • Building Bridges with KPI/OKRs
  • S.O.A.R.E. into Revenue
  • Building Customer Health Scorecards
  • Onboarding Plans for a Strong Start and Success
  • Capacity Planning for Durable Growth
  • Continuous Growth & Team Retention

Professionals Supporting Customer Relationships

This upskill course collection provides every Support team member an opportunity to dive deeper into the essential skills every customer support professional should practice, and apply, for ultimate growth impact on business outcomes by way of the client relationship.

  • Turning Friction into Positive Outcomes
  • Emotional Intelligence in Urgent Situations
  • Driving in Your Support Lane for Positive Results
  • Understanding the Other Side
  • Communicating with Clarity and Brevity
  • Continuous Support Growth & Development

Professional Development.

At Growth Molecules we offer a variety of learning paths to embark on, elevating your growth to new heights. From on-demand or self-paced and learn as you go, to private hybrid learning programs for your large group or department to evolve into a stronger, more strategic, revenue-leading team in your organization. Education is that powerful and with our learning options, get ready to achieve your goals.

PRIVATE EDUCATION, FLEXIBLE SCHEDULE

Grow Your Team

Elevate your team’s professional development to highest potential by growing your team through our Team Training programs. Our programs are customized throughout the entire learning experience on a flexible schedule with a dedicated certified instructor. Your program will be completely tailored to align with company practices and needs from registration through our learning platform,  from course curriculum and session objectives, and more.

“If you want to train up
your Customer Success team to operate at a higher level, or even level out the playing field for a team of varying experience levels and backgrounds, Growth Molecules™ is the best in the biz!”

Melissa McMillan
Vice President of Customer Success at Screencastify

“Growth Molecules™ led a comprehensive training program for our CSM team. Our team was well versed within specific knowledge of the medical and urgent care market, but needed help in the art and science of being a CSM for a recurring revenue software company.”

Brian Wilson
Chief Client Officer,
Experity

Our Growing Graduates

What's included?

All of our learning paths include a growing list of reasons to elevate your learning with Growth Molecules™.

Certified Coaches & Experience Industry Leaders

Our team has more than 100 years of experience in Customer Success who collaboration, create, and craft each course with the learner in mind.

Hybrid Learning Model

We offer no powerpoint or decks, but rather live coach-led sessions and guided
on-demand activities to enhance your learning.

A Growing Community

With each program and course, our network of industry leaders and learners expands. Become a part of it!

Unique Learning Paths

Learning paths have been craftily detailed to provide learners with the best experience and outcomes, able to apply methodologies instantly and see immediate impact.

Assignments & Certification

Materials and resources extend your learning outside asynchronous instruction influencing your daily interactions with customers and team members.

Referral Program

Graduates become part of a referral program, sharing their success story with others with opportunities of swag coupons, additional discounts, and more!

ON-DEMAND, SELF-PACED

Grow At Your Own Pace

Our on-demand, self-paced library offers learners the flexibility of growing their knowledge, at their own pace. Single courses and bundles offer a range of independent, asynchronous opportunities to accomplish your goals and elevate your professional development skills.

Master the Art of Nojitsu with Sabina Pons & Shannon Gibbs

Set up Customer Success Operations for Maximum Revenue Impact

Training Benefits the Growth Molecules™ Way

Accredited

Our education series is accredited by the Customer Success Association. There are knowledge checks throughout the series to ensure the students retain the information and a final case study question where the students apply what they learned to real-life scenarios.

Actionable

Your team can start using the concepts they learn in the series immediately after the classes. The sessions are highly interactive and engaging whether they are live or over Zoom. Breakout sessions, polls & role plays are incorporated in all courses.

Customized

We work with clients to understand what key challenges the team is experiencing and deliver experiences to positively impact businesses and teams. Sessions are offered via Zoom or in person.

Empowering

We work with clients to understand what key challenges the team is experiencing and deliver experiences to positively impact businesses and teams. Sessions are offered via Zoom or in person.

Training Benefits the Growth Molecules™ Way

We work with clients to understand what key challenges the team is experiencing and deliver experiences to positively impact businesses and teams. Sessions are offered via Zoom or in person

Get Started Today with Training that will Enable You and your Customer Success Team.

 

The Growth Molecules™ Education Series are CSA Accredited

“We brought in Growth Molecules™ for executive coaching, and to help our team build scalable processes across our customer segments, an investment that paid off immediately. Our team is applying the new frameworks they learned to real-life scenarios with a revived sense of purpose and intentionality.”
YUMI TOTANI
Head of Customer Success, Structionsite
"The Growth Molecules™ team came in and quickly created an amazing transformation for Givelify. They collaborated with our teams to create profound change that led to greater team cohesiveness; enabling everyone to forge better customer relationships and increase product adoption"
WALLE MAFOLASIRE
Founder, Givelify
"Emilia is an outstanding leader and mentor. She readily identifies areas to use technology to scale and improve processes. She designed our end-to-end on-boarding process and gathered feedback from customers so that we were continually improving our performance. She also designed and led our customer webinar program"
Founder
VP of Customer Success, Modern Health