Growth at Your Own Pace

ON-DEMAND, SELF-PACED. 

Invest in yourself, on your own time and at your own pace. Growth Molecules™ offers complimentary opportunities for you to learn as you need, and grow when you can.

Shannon Gibbs

Comprehensive Success
Academy Course Guide

monetizing customer success

Learn How to Start Monetizing and Scaling Customer Success: Why?

  • Increase Revenue.
  • Increase Retention.
  • Promote Advocacy.
  • Differentiate from Competition.
  • Gain Customer Data.

Why ChatGPT Matters in Customer Success

What if you woke up today with 50% more energy, creativity, time, and motivation?

  • What if everyone woke up with that extra 50%?
  • What would the world look like?
  • We’ll find out, thanks to the astounding tools brought to us by ChatGPT, OpenAI, Google, Amazon, Apple, etc.

GET UNSTUCK IN YOUR CAREER

Feel stuck in your career or needing to jump start your professional growth? Then, this course if for you! 

  • 55 minutes of instructor-led eLearning engagements.
  • 6+ professional growth resources & guides.
  • 3+ independent career reflection guides.
  • 1 completion certificate.

SETTING UP CUSTOMER SUCCESS OPERATIONS FOR MAXIMUM REVENUE IMPACT

Learn how to set up your Customer Success Operations quickly. Topics include people, process and systems scale.

  • 55 minute video, hosted by eWebinar.
  • FREE professional growth & operations.
  • 1 formative knowledge check.
  • 1 completion certificate.

ART OF NOJITSU

Learn How to Say No to Customers and Still Make the Conversation a Win-Win.

  • 55 minute replay of our live Gainsight PULSE presentation.
  • 2 professional growth resources & guides.
  • 1 completion certificate.

ACADEMY WELCOME KIT

*Note: This Guide is For New Academy Students Only.

  • 4+ micro-asynchronous videos and guided instruction.
  • 1 professional growth resource guide.
  • 1 completion certificate.