CUSTOMER SUCCESS EDUCATION SERVICES
Prepare Your Customer Success Team To Make An Impact
Our education and training content helps accelerate careers and align teams to expand revenue. Growth Molecules will help make CS education a priority so your team has the skills to execute your customer success strategy.
Education Engagements We’re Supporting
Foster Team Accountability and Ownership
Our understanding of changing industry practices will ensure your entire team is resourced with the tools and skills to operate effectively.
This essential skills-building and hybrid learning program provides every CSM from entry-level to novice an opportunity to dive deeper into the essential skills that every customer success professional should practice and apply to make a revenue-leading growth impact on business outcomes by way of the client relationship.
Each program is a minimum of 6 weekly courses, followed by CSA Accredited Certification for each enrolled learner.
Find foundational and advanced courses to advance the skills of CSMs at all levels.
Our offerings are high-impact, hybrid learning opportunities taught by experienced customer success and education experts. They are lively and interactive and can have a direct and lasting impact on your organization.
Our unique learning model provides learners with the ultimate, well-rounded learning experience, combining both asynchronous and synchronous opportunities to grow within one of our Growth Molecules suggested curriculum paths or a customized learning experience of your choice.
Welcome to the Academy
Understanding Customer Success as a Profit Center
Leading Customers Before Your First Meeting
Leading Effective Business Meetings
Customer Communication Best Practices
Time Management to Maximize Outcomes
Overcoming Objection Handling
Starting Expansion at Kickoff
Proactive Customer Management
Asking the Right Questions for Growth
Mastering the Art of Nojitsu: How to Say “No”
Understanding & Acting on Success Metrics
Ensuring Skills Learned Stick for Success
Expand your CS impact and mindset throughout your customer organization including your support team.
This essential skills-building program provides every Support team member, from entry-level to novice, an opportunity to dive deeper into the essential skills every customer support.
Turning Friction into Positive Outcomes
Understanding the Other Side
Emotional intelligence in Urgent Situations
Communicating with Clarity and Brevity
Driving in Your Support Lane for Positive Results
professional should practice and apply for ultimate growth impact on business outcomes by way of the client relationship.
Our experts have been CS leaders, and can help you navigate day-to-day challenges.
Starting Immediately, enroll as an Executive Education student in the University of San Francisco’s School of Management and earn Continuing Education Units. Learn More and register here.
This essential skills-building program provides every CS Leader, from novice to seasoned, an opportunity to dive deeper into their role and how to coach revenue growth teams based on specific outcomes.
Leading with Empathy
Metrics that Impact Revenue and Growth
Creating a Coaching Culture
Change Management for Success
Building Initiatives with Revenue Impact
Leveraging an Executive Sponsor Team
Building Bridges with KPI/OKRs
S.O.A.R.E. into Revenue
Building Customer Health Scorecards
Onboarding Plans for a Strong Start and Success
Capacity Planning for Durable Growth
Get Started With Growth Molecules Academy
We know what it takes to help team members expand their mindsets, learn new skills, and progress on their professional journey. We provide both packaged training and coaching solutions and programs tailor-made for your team and team members.
CSA Accredited skills-building and hybrid learning programs provide each learner from entry-level to novice an opportunity to dive deeper into the essential skills that every customer success professional should practice, and apply.
Each class is highly interactive and is followed by on-demand knowledge checks & recordings to ensure learners can practice what they are learning.