CUSTOMER SUCCESS TRaining SERVICES

Prepare Your Customer Success Team To Make An Impact

Our education and training content helps accelerate careers and align teams to expand revenue. Growth Molecules will help make CS education a priority so your team has the skills to execute your customer success strategy.

Foster Team Accountability and Ownership

Our understanding of changing industry practices will ensure your entire team is resourced with the tools and skills to operate effectively.

This essential skills-building and hybrid learning program provides every CSM from entry-level to novice an opportunity to dive deeper into the essential skills that every customer success professional should practice and apply to make a revenue-leading growth impact on business outcomes by way of the client relationship. 

We know what it takes to help team members expand their mindsets, learn new skills, and progress on their professional journey. We provide both packaged training and coaching solutions and programs tailor-made for your team and team members.

Courses with a minimum of 6 classes (excluding on-demand) are eligible to receive Customer Success Association (CSA) accreditation and Growth Molecules certification.

Team Training

We offer high-impact, hybrid learning opportunities taught by experienced customer success and education experts. They are lively and interactive and can have a direct and lasting impact on your organization. Our unique learning model provides learners with the ultimate, well-rounded learning experience, combining both asynchronous and synchronous opportunities to grow within one of our Growth Molecules suggested curriculum paths or a customized learning experience. This delivers opportunities for learners to explore, understand, experience, and connect with applicable real-world skills and industry topics, allowing them to feel comfortable in their growth and learning throughout the program. The intentional programming results in stronger customer experiences, more confident professionals, and increased attention to revenue protection and growth.

 

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On-Demand, Self-Paced Learning

With a variety of virtual learning opportunities, our on-demand, self-paced offerings provide high-interest content accessible to anyone’s busy schedule while they invest in their own professional growth and curiosity on how to further impact their customers. Whether it’s mastering the art of Nojitsu or learning how to build a stronger CS Operations model, content will always focus on essential skill building and industry awareness.

 

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1:1 Leadership Coaching

Emerging leaders and leaders looking to expand their knowledge, expertise, and understand of their role and business outcomes, Growth MoleculesTM offers opportunities to partner with a Growth Coach.

Growth Coaches offer a uniquely personalized and customized partnership in 3 or 5 sessions overtime, focusing on your individual goals and needs relative to your role and business outcomes. As an active and experienced thought partner, we’ve got some incredible coaches ready to help you grow!

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Education Engagements We’re Supporting

Get Started With Growth Molecules Academy

We know what it takes to help team members expand their mindsets, learn new skills, and progress on their professional journey. We provide both packaged training and coaching solutions and programs tailor-made for your team and team members.

Team Training

CSA Accredited skills-building and hybrid learning programs provide each learner from entry-level to novice an opportunity to dive deeper into the essential skills that every customer success professional should practice, and apply. 

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On-Demand, Virtual & In-person Learning

Each class is highly interactive and is followed by on-demand knowledge checks & recordings to ensure learners can practice what they are learning.

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