Prepare Your Customer Success Team To Make An Impact

Our education and training content helps accelerate careers and align teams to expand revenue. Growth Molecules will help make CS education a priority so your team has the skills to execute your customer success strategy.

Education Engagements We’re Supporting

Foster Team Accountability and Ownership

Our understanding of changing industry practices will ensure your entire team is resourced with the tools and skills to operate effectively.

This essential skills-building and hybrid learning program provides every CSM from entry-level to novice an opportunity to dive deeper into the essential skills that every customer success professional should practice and apply to make a revenue-leading growth impact on business outcomes by way of the client relationship. 

Each program is a minimum of 6 weekly courses, followed by CSA Accredited Certification for each enrolled learner. 

CSM Team Training

Find foundational and advanced courses to advance the skills of CSMs at all levels.

Our offerings are high-impact, hybrid learning opportunities taught by experienced customer success and education experts. They are lively and interactive and can have a direct and lasting impact on your organization.

Our unique learning model provides learners with the ultimate, well-rounded learning experience, combining both asynchronous and synchronous opportunities to grow within one of our Growth Molecules suggested curriculum paths or a customized learning experience of your choice.

Welcome to the Academy

Understanding Customer Success as a Profit Center

Leading Customers Before Your First Meeting

Leading Effective Business Meetings

Customer Communication Best Practices

Time Management to Maximize Outcomes

Overcoming Objection Handling

Starting Expansion at Kickoff

Proactive Customer Management

Asking the Right Questions for Growth

Mastering the Art of  Nojitsu: How to Say “No”

Understanding & Acting on Success Metrics

Ensuring Skills Learned Stick for Success

Support Team Training

Expand your CS impact and mindset throughout your customer organization including your support team.

This essential skills-building program provides every Support team member, from entry-level to novice, an opportunity to dive deeper into the essential skills every customer support.

Turning Friction into Positive Outcomes

Understanding the Other Side

Emotional intelligence in Urgent Situations

Communicating with Clarity and Brevity

Driving in Your Support Lane for Positive Results 

Continuous Growth

professional should practice and apply for ultimate growth impact on business outcomes by way of the client relationship.

1:1 Leadership Coaching

Our experts have been CS leaders, and can help you navigate day-to-day challenges.

USF CEU Accredited Courses

Starting Immediately, enroll as an Executive Education student in the University of San Francisco’s School of Management and earn Continuing Education Units. Learn More and register here

Leadership Training

This essential skills-building program provides every CS Leader, from novice to seasoned, an opportunity to dive deeper into their role and how to coach revenue growth teams based on specific outcomes.

Leading with Empathy

Metrics that Impact Revenue and Growth

Creating a Coaching Culture

Change Management for Success

Building Initiatives with Revenue Impact

Leveraging an Executive Sponsor Team

Building Bridges with KPI/OKRs

S.O.A.R.E. into Revenue

Building Customer Health Scorecards

Onboarding Plans for a Strong Start and Success

Capacity Planning for Durable Growth

Continuous Growth

Get Started With Growth Molecules Academy

We know what it takes to help team members expand their mindsets, learn new skills, and progress on their professional journey. We provide both packaged training and coaching solutions and programs tailor-made for your team and team members.

Team Training

CSA Accredited skills-building and hybrid learning programs provide each learner from entry-level to novice an opportunity to dive deeper into the essential skills that every customer success professional should practice, and apply. 

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On-Demand, Virtual & In-person Learning

Each class is highly interactive and is followed by on-demand knowledge checks & recordings to ensure learners can practice what they are learning.

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