Dear Growth Molecules: What Value Does a Customer Success Operations Leader Bring? Should I Hire One?
Sabina PonsIn the world of B2B SaaS, customer success (CS) is...
An advice column blog series built by Customer Success Practitioners FOR Customer Practitioners.
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Sabina Pons
Dear Growth Molecules: As a CSM, How Do I Ask Effective Probing Questions to Uncover a Customer’s Intended Business Outcomes?
Sabina PonsAsking effective probing questions is a critical skill for Customer...
Dear Growth Molecules: What can I do as a Customer Success leader to drive results through current economic challenges?
Sabina PonsAs a Customer Success leader, looking at the key learnings...
Dear Growth Molecules: As a member of a Customer Success organization, I find that competing priorities can distract from what’s most important – customer key performance indicators. How do I remain focused on KPIs?
Sabina PonsWithin the sphere of business to business (B2B), software-as-a-Service (SaaS),...
Dear Growth Molecules: We have a company culture of having cameras enabled on conference calls. How do I get my clients to follow suit for our calls together?
Sabina PonsWhen video conferencing began emerging in workplaces in the early...
Dear Growth Molecules: The Volume of Customer Escalations Are Escalating – What Should My Team and I Do?
Sabina PonsWith most macroeconomic events, the tech industry is impacted in...