[Case Study] The Impact of Fractional Leadership During Transformation

Bitly partnered with Growth Molecules to lead targeted Gainsight initiatives. The fractional leader created operational efficiency enabling CSMs to shift from reactive work to strategic customer management.

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The Impact of Fractional Leadership

In today’s competitive marketplace, having a strong customer-focused leader is essential. Businesses that put their customers first are the ones that are most likely to succeed. 

If you aren’t ready to hire a full-time Chief Customer Officer (CCO), a Fractional Leader is a great option until you are ready. A fractional leader is a highly experienced executive who can provide your business with strategic guidance and hands-on support to improve customer satisfaction, loyalty, and retention.

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Emilia D’Anzica Selected as Top Customer Growth Advisor of the Year by IAOTP

Emilia D’Anzica, Founder and Managing Partner of Growth Molecules, was recently selected as Top Customer Growth Advisor of the Year 2024 by the International Association of Top Professionals (IAOTP) for her outstanding leadership, dedication, and commitment to the industry.

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6 Reasons Why 2024 is the Year That Revenue Generation Will Be Hyper-Focused on Customer Success

It’s an exciting time in Customer Success (CS) and in 2024, the landscape of CS will shift significantly, with a heightened emphasis on commercialization. B2B and B2C companies across industries will increasingly recognize the pivotal role that CS plays in retaining existing clients, driving revenue, and fostering sustainable growth.

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TSIA & Growth Molecules™ Announce Strategic Partnership

Growth Molecules™, a leading customer success consulting and training firm, focused on protecting and growing revenue, announces its partnership with The Technology Services Industry Association (TSIA), a research and advisory firm on a mission to help technology companies drive profitable growth. Through their advisory services, TSIA empowers executive teams to make timely decisions with frameworks and best practices to achieve business outcomes with confidence.

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[Case Study] Education to Empower Success Teams & Turn Managers Into Leaders

Growth Molecules™ is proud of the growing partnership of over one year, and we look forward to continued growth and collaboration.

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[Case Study] How Fable Launched Planhat in Five Weeks with Growth Molecules​

Finding the Right Customer Success Consulting Firm to Partner With
After recognizing the team would benefit from external help from an advisory firm that specializes in customer success processes and systems, Fable asked the Planhat community for recommendations. As Planhat’s leading US implementation partner, Growth Molecules was the obvious choice. Growth Molecules not only has Planhat expertise but also deep Customer Success operational experience, which means the Fable team could stay focused on their revenue protection and growth goals.

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Dear Growth Molecules: How Do I Elevate Our Renewals with Action Plans?

Customer Success as a profession has matured at an exponential rate since I wrote my first customer success article in 2016.

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