You will find a vast set of resources here, from how to create a customer success framework with the V2MOM approach to building your first onboarding program. From videos to podcasts to written step-by-step material to help you and your team build your customer success programs.
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Revenue forecasting can be overwhelming. It is even more overwhelming for a newly promoted customer success or account management leader, and is similarly stressful for a seasoned leader who has direct revenue responsibility for the first time.
Leaders across customer-facing departments like customer success, customer support, professional services, customer enablement, and account management, are continually looking to leverage strategies to achieve great revenue retention performance. However, when global economic conditions become shaky, and teams are expected to do more with less, how is it possible to provide a customer experience that results in a 90 percent or more gross dollar renewal rate? Keep reading to learn ways that people, processes, and systems can be refined to enable maximized revenue retention with fewer resources.
Sales Enablement and Customer Success functions can work in close cooperation, leveraging each other’s learning. For instance, sales can learn a lot from CS in terms of analyzing customer experience, while CS can learn from Sales about the competitive landscape.
Important qualities of an efficient and effective Customer Success team.
Top 5 ways to integrate strategic customer success efforts in your business development.
How do you scale while engaging employees? The future of employee productivity is being disrupted with digital adoption platforms.
