Multithreading is becoming increasingly important in Customer Success to fight churn and expand the footprint within a portfolio of accounts.
Building your 100-day customer success leadership plan Congratulations! You just started a new job as the leader of a customer success organization. Now what? With this practical customer success leadership guide, you can quickly get to work planning out your year and then breaking down the goals by quarters. You can watch the recorded webinar here. …
Here are 3 key takeaways you can apply to your own business as you build a customer-centric, 5-star business.
Getting your customer to say yes to renewal is as important or even more so from a long-term perspective because non-renewal usually means customer dissatisfaction.
Add mindfulness to every step of a product’s or service’s development-to-delivery cycle through employee customer service training to enhance customer satisfaction and ensure loyalty.
Sales Enablement and Customer Success functions can work in close cooperation, leveraging each other’s learning. For instance, sales can learn a lot from CS in terms of analyzing customer experience, while CS can learn from Sales about the competitive landscape.
Important qualities of an efficient and effective Customer Success team.
Top 5 ways to integrate strategic customer success efforts in your business development.
Preparing for successful interview with the right mindset, research, and confidence is critical to your success.
Before you build a renewals program, you need to ask the right questions.