Customer Conferences & Employee Summits: 5 Tips To Ensure Success

Are you uncertain about where to start after becoming accustomed to hosting online events? Do you feel overwhelmed and apprehensive about the strategy and tactical logistics of bringing customers, prospective customers, and employees together? Rest assured that you are in good company.

Tech Industry Thought Leader Sabina M. Pons Accepted Into Newsweek Expert Forum

[Orange County, CA] – Sabina M. Pons, a Principal Consultant at Growth Molecules™, LLC, a management consulting firm specializing in customer success for technology companies, has been accepted into the Newsweek Expert Forum, an invitation-only community for pioneering thinkers and industry leaders.

[CASE STUDY] ASSENT: ACHIEVING TEAM ALIGNMENT TO DRIVE GROWTH

Assent Compliance provides cloud-based SaaS solutions that help companies manage their supply chain data, facilitate stakeholder and supply chain education on regulatory and program requirements, and increase transparency between businesses.

[CASE STUDY] TRACKTIK: REVENUE KICK-OFF WITH A FOCUS ON CUSTOMER SUCCESS TO ENABLE GLOBAL TEAM

With a recent transformative company initiative that included the hyper-focus on the Customer Success team and the Customer Experience, TrackTik searched for customer success training to inspire and educate a highly talented team and achieve big growth goals. The team was hungry to learn how to apply strategic thinking, tools, and techniques to deliver for customer segments worldwide. The CSMs were TrackTik software experts but sought to level up their customer leadership skills.

[CASE STUDY] BUILDINGLINK: Customer Experience Transformation Program led by Fractional CCO

By partnering with Growth Molecules, BuildingLink now has a holistic, customer-centric methodology that enables its post-sale customer-facing teams to drive customer adoption, expansion, retention, and loyalty.

Customer Success Misunderstood or Mastered?

“Squishy,” “fluffy,” “nice-to-have.” As a passionate advocate for Customer Success, these descriptions of this critical practice area are painful to hear. After nearly two decades of meaningful contributions to growing some of the most respected and profitable SaaS companies in Silicon Valley and around the globe, one would think that Customer Success’ value was understood, and certainly that the definition was known.

CUSTOMER JOURNEY MAPPING: IT SHOULD FEEL LIKE CANDY LAND RATHER THAN TWISTER

Customer Journey Mapping: It Should Feel Like Candy Land Rather Than Twister Written By: Sabina M. Pons, Annie Stefano, & Emilia D’Anzica According to Mark Jefferey, Author, and Professor at the Kellogg School of Management, less than 20% of companies leverage customer data to make business decisions. Leaders are frustrated with either not having customer …

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10 Questions to Measure your CS Ops Maturity

When it works, the technology, the processes, the people are a high performing yet graceful machine. It’s art. And when it fails to work–customers don’t launch, don’t adopt our product, CSMs are unprepared or not informed–it’s quite ugly. In short, Thanos steals half our renewals and we’re wiping the ashes of churned customers away from our tear-filled eyes.

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