5 CUSTOMER SUCCESS TRENDS IN A POST-PANDEMIC WORLD By Emilia D’Anzica and Paul Reeves Last year the global pandemic shut down most of the brick and mortar world–but that didn’t stop cloud revenue. According to a recent piece published by Intricately, Cloud business growth rates and access to capital are at all-time highs, with the …
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build up your team to build out your customer your customer success By Sabina Pons, Principal Consultant at Growth Molecules – Customer Success Consulting. Today’s business-to-business (B2B) software-as-a-service (SaaS) organizations must perfect their customer experience (CX). Besides the price point of SaaS itself, business leaders compete on CX, as customers make purchase decisions on attributes, including ease …
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“We brought in Growth Molecules for executive coaching, and to help our team build scalable processes across our customer segments, an investment that paid off immediately. Our team is applying the new frameworks they learned to real-life scenarios with a revived sense of purpose and intentionality.”
The Brightmetrics team is continuing to grow with better cross-functional alignment, consistent and scalable processes, and boosted employee morale — resulting in more engaged and loyal customers.
Join us monthly on the Customer Success Makeover Show. You can register for the show by visiting SimplifyingCS.com. Each month, we interview leaders who have transformed their customer success experience. We also publish tools and guides to help you jumpstart and simplify your customer success organization and customer journey.
Implementation: The Biggest Source of Churn You Are Likely Overlooking by Emilia D’Anzica, Customer Success Strategist, and David Lahey, Advisor, Growth Molecules. We simplify Customer Success. The science of retention is something that perplexes the best of customer success mavericks. It’s an endless chain – and you might be losing customers faster than you’re acquiring …
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3 Building Blocks for a Successful Customer Experience Your business’s interaction and services with a customer through the purchasing journey and post-signature commitment define your customer experience (CX). Customers who have a positive experience with your business become loyal customers for life, returning to your product even after moving on to a new company. Ziv …
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Customer success incorporates various strategies to ensure your customers get desirable results when using your products and services. These methods allow you to take customers into account and tailor your customer services or brand to meet clients’ demands.
Multithreading is becoming increasingly important in Customer Success to fight churn and expand the footprint within a portfolio of accounts.