Join us monthly on the Customer Success Makeover Show. You can register for the show by visiting SimplifyingCS.com. Each month, we interview leaders who have transformed their customer success experience. We also publish tools and guides to help you jumpstart and simplify your customer success organization and customer journey.
Implementation: The Biggest Source of Churn You Are Likely Overlooking by Emilia D’Anzica, Customer Success Strategist, and David Lahey, Advisor, Growth Molecules. We simplify Customer Success. The science of retention is something that perplexes the best of customer success mavericks. It’s an endless chain – and you might be losing customers faster than you’re acquiring …
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3 Building Blocks for a Successful Customer Experience Your business’s interaction and services with a customer through the purchasing journey and post-signature commitment define your customer experience (CX). Customers who have a positive experience with your business become loyal customers for life, returning to your product even after moving on to a new company. Ziv …
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Customer success incorporates various strategies to ensure your customers get desirable results when using your products and services. These methods allow you to take customers into account and tailor your customer services or brand to meet clients’ demands.
Multithreading is becoming increasingly important in Customer Success to fight churn and expand the footprint within a portfolio of accounts.
Building your 100-day customer success leadership plan Congratulations! You just started a new job as the leader of a customer success organization. Now what? With this practical customer success leadership guide, you can quickly get to work planning out your year and then breaking down the goals by quarters. You can watch the recorded webinar here. …
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Here are 3 key takeaways you can apply to your own business as you build a customer-centric, 5-star business.
Getting your customer to say yes to renewal is as important or even more so from a long-term perspective because non-renewal usually means customer dissatisfaction.
Add mindfulness to every step of a product’s or service’s development-to-delivery cycle through employee customer service training to enhance customer satisfaction and ensure loyalty.
Sales Enablement and Customer Success functions can work in close cooperation, leveraging each other’s learning. For instance, sales can learn a lot from CS in terms of analyzing customer experience, while CS can learn from Sales about the competitive landscape.