Relying on Metrics to Make Decisions? You’re Taking a Big Risk.
To reduce your risk of making a costly wrong decision that will increase the likelihood of a negative impact on customers, you need deep formal feedback systems.
Leaders Labs with the Customer Success Network and Growth Molecules
YOUR GUIDE TO THE LEADERS LABS: CUSTOMER SUCCESS LEADERSHIP NETWORK SERIES WITH GROWTH MOLECULES 6 Episodes | 12 Takeaways By Emilia D’Anzica Over the past six months, I had the opportunity to work with Morika Georgieva to build the Leaders Labs. I interviewed eight leaders who challenged commonly accepted practices leading customers and customer success …
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4 Reasons You Should Inventory Your Team’s Apps Today
4 Reasons You Should Inventory Your Team’s Apps Today This post is a collaboration with Oliver Nono, Director, Enterprise Customer Success at Zendesk, and a recent CM Makeover Show guest. You can see Oliver’s show here. How does your team really get results? One of the key responsibilities of a CS Ops team is monitoring …
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The Case For Investing In Customer Success Education [HINT – Revenue]
Growth Molecules now offers CSA accredited courses. Are you investing in your customer success and support team training?
Annual Planning: Become Besties with Budgeting
Annual Customer Success Budgeting Guide and Downloadable Template for you to access instantly. Become besties with customer success budgeting!
How to Prevent The “C-Word” (Churn) via Customer Support
How to Prevent The “C-Word” (Churn) via Customer Support By Sabina M. Pons New entrepreneurial ventures often have a go-to-market strategy of acquiring new clients and creating velocity to amass a large client base. However, as time passes, these new businesses encounter a new challenge that most did not consider when launching from their humble beginnings: …
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[Case Study]: Modern Health Achieving Team Alignment To Drive Growth
“We brought in Growth Molecules for executive coaching, and to help our team build scalable processes across our customer segments, an investment that paid off immediately. Our team is applying the new frameworks they learned to real-life scenarios with a revived sense of purpose and intentionality.”
[Case Study]: Givelify Interim Leadership To Drive Team Alignment & Growth
“We brought in Growth Molecules for executive coaching, and to help our team build scalable processes across our customer segments, an investment that paid off immediately. Our team is applying the new frameworks they learned to real-life scenarios with a revived sense of purpose and intentionality.”
5 Customer Success Trends in a Post-Pandemic World
5 CUSTOMER SUCCESS TRENDS IN A POST-PANDEMIC WORLD By Emilia D’Anzica and Paul Reeves Last year the global pandemic shut down most of the brick and mortar world–but that didn’t stop cloud revenue. According to a recent piece published by Intricately, Cloud business growth rates and access to capital are at all-time highs, with the …
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Build Up Your Team to Build Out Customer Success
build up your team to build out your customer your customer success By Sabina Pons, Principal Consultant at Growth Molecules – Customer Success Consulting. Today’s business-to-business (B2B) software-as-a-service (SaaS) organizations must perfect their customer experience (CX). Besides the price point of SaaS itself, business leaders compete on CX, as customers make purchase decisions on attributes, including ease …
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