Get Depth, Breadth And Dimension For Your Customer Strategy
Our multidimensional approach combines your customer insight with Growth Molecules’ expertise in a process focused on collaboration and action to make rapid progress. Together, we’ll derive and drive effective strategies for growth and profitability.
Leverage Your Data To Create Change
We comprehensively evaluate 46 different data signals to understand your current situation, and develop a phased-strategy to maximize CS impact in a short period of time.
Diagnose
Together, we uncover revenue potential in your business that can get unlocked through customer success. We discover your strengths and explore ways to maximize them so that no revenue gets left on the table.
Define
Collectively, with your team and leadership, we’ll arrive at measurable goals that will move your business forward. We’ll bring to light your most pressing challenges, their root cause and outline a plan, prioritized based on importance, impact and urgency level.
Design
Creatively, we’ll craft programs that empower you to simultaneously meet your goals while satisfying your customers needs. Our intention is to establish strategies to be actionable from the start, so that you can begin seeing results right away.
Deploy
Collaboratively, we’ll empower your entire team with knowledge and tools to succeed. Growth Molecules™ works side-by-side with you to overcome the biggest blockers preventing you from achieving positive customer success outcomes.
We Help Accelerate Revenue Growth
With continuous improvement cycles throughout our process, our customer success services put you on track for growth and profitability from our first meeting.
Reduce Churn To Increase NRR
Capture Expansion Revenue
Coordinate Cross-sell & Upsell Processes
Build Efficiency To Improve Profitability
Successful Client Collaborations
Dear Growth Molecules: How Do I Elevate Our Renewals with Action Plans?
Customer Success as a profession has matured at an exponential rate since I wrote my
Dear Growth Molecules: How Can I Leverage Generative Artificial Intelligence In My Customer Success Organization?
Businesses are constantly seeking innovative ways to enhance customer success and drive growth. One emerging
[Case Study] An Optimization Program for Predictive Results
[Case Study] An Optimization Program for Predictive Results CLIENT OVERVIEW Aurora Solar’s cloud-based software transforms
Dear Growth Molecules: How Do I Scale a Successful Customer Organization in 5 Steps?
I recently interviewed Brian Hansen, Director of Customer Success at Aurora Solar, about their approach
Dear Growth Molecules: How Do I Harness The Power of Generative AI In My CSM Job Search?
As the field of Customer Success evolves, professionals in this space must stay ahead of
2023 Expansion Retention Adoption and Scale Tour
Do you remember the 1st time? I do – Guns & Roses at the Colesium