Get Depth, Breadth And Dimension For Your Customer Strategy
Our multidimensional approach combines your customer insight with Growth Molecules’ expertise in a process focused on collaboration and action to make rapid progress. Together, we’ll derive and drive effective strategies for growth and profitability.
Leverage Your Data To Create Change
We comprehensively evaluate 46 different data signals to understand your current situation, and develop a phased-strategy to maximize CS impact in a short period of time.
Diagnose
Together, we uncover revenue potential in your business that can get unlocked through customer success. We discover your strengths and explore ways to maximize them so that no revenue gets left on the table.
Define
Collectively, with your team and leadership, we’ll arrive at measurable goals that will move your business forward. We’ll bring to light your most pressing challenges, their root cause and outline a plan, prioritized based on importance, impact and urgency level.
Design
Creatively, we’ll craft programs that empower you to simultaneously meet your goals while satisfying your customers needs. Our intention is to establish strategies to be actionable from the start, so that you can begin seeing results right away.
Deploy
Collaboratively, we’ll empower your entire team with knowledge and tools to succeed. Growth Molecules™ works side-by-side with you to overcome the biggest blockers preventing you from achieving positive customer success outcomes.
We Help Accelerate Revenue Growth
With continuous improvement cycles throughout our process, our customer success services put you on track for growth and profitability from our first meeting.
Reduce Churn To Increase NRR
Capture Expansion Revenue
Coordinate Cross-sell & Upsell Processes
Build Efficiency To Improve Profitability
Successful Client Collaborations
[Case Study] Screencastify: Maximizing Customer Success Professional Development
Screencastify is an education technology company serving over 15 million people in over 190 countries,
[Case Study] Gaggle: Growing Customer Success As A Revenue-Driven Team
A pioneer education technology SaaS company that serves K-12 districts to manage student safety, was
[Case Study] Gainsight Essentials Solution Deployed In 6 Weeks for Subscription Services Powerhouse
Ordergroove partnered with Growth Molecules™ to purchase and implement the Gainsight Essentials customer success platform
3 Actionable Totango Tips that Turn Up the Heat in Customer Success
We may have been greeted by the infamous Miami humidity and tropical rain, but Totango
The Pandemic, the Economy, and the Impact on Customer Experience
The pandemic forever changed the employee and customer experience, revealing long-held beliefs to be mere
Top Source of Churn You Are Overlooking & 5 Tenents to Get Ahead of it.
The science of retention is something that perplexes the best of customer success mavericks. It’s