About Growth Molecules

We thrive by helping companies revolutionize their customer experience by up-leveling their teams and capabilities.

Who We Are

We are growth-centric professionals with over 50 years of B2B SaaS and global customer success experience.

Our Mission

To help companies grow by simplifying Customer Success.

What We Do

Help companies grow, create advocacy-oriented communities, edify and equip teams.

Meet Our Team

David-Lahey

David Lahey
Advisor

emilia-d'anzica

Emilia D'Anzica
Founder

Paul Reeves
Senior B2B SaaS Consultant

Sabina Pons
Advisor

Karyn-Holl

Karyn Holl
Senior B2B SaaS Consultant

Lynn-Tsoflias

Lynn Tsoflias
Senior B2B SaaS Consultant

Testimonials

mike-furlong-growth-molecules-testimonial

“Emilia is the best CS leader I’ve ever encountered. She helped Indio implement significant structure and process into our CS organization in a very short period of time. She worked on the ground with our CSM reps while also building high-level material and implementing process around Salesforce. In addition to helping us build our CS playbook, she’s also given us a blueprint of how we need to scale the organization into the future. Emilia will be a tremendous value add to any organization she works with."

Mike Furlong

CEO at Indio

Growth Molecules
5
2020-11-23T10:04:04-08:00

Mike Furlong

CEO at Indio

mike-furlong-growth-molecules-testimonial
“Emilia is the best CS leader I’ve ever encountered. She helped Indio implement significant structure and process into our CS organization in a very short period of time. She worked on the ground with our CSM reps while also building high-level material and implementing process around Salesforce. In addition to helping us build our CS playbook, she’s also given us a blueprint of how we need to scale the organization into the future. Emilia will be a tremendous value add to any organization she works with."

"Emilia is one of the best CS leaders in the industry. Her approach to customer success and leadership is strategic, direct, and empathic, with a deep understanding of the customer journey. As a mentor, she was able to validate and normalize the frustration I've experienced in my career and not only worked with me to understand my gaps, but also provided straight forward advice for immediate takeaways. With the amount of experience Emilia has in transforming CS organizations and company cultures, she is still one of the most humble, empowering, and thoughtful leaders I have ever encountered. Any individual or organization would be incredibly lucky to have Emilia on their side!"

Emily

Strategic Customer Success Professional

Growth Molecules
5
2020-11-23T09:10:54-08:00

Emily

Strategic Customer Success Professional

"Emilia is one of the best CS leaders in the industry. Her approach to customer success and leadership is strategic, direct, and empathic, with a deep understanding of the customer journey. As a mentor, she was able to validate and normalize the frustration I've experienced in my career and not only worked with me to understand my gaps, but also provided straight forward advice for immediate takeaways. With the amount of experience Emilia has in transforming CS organizations and company cultures, she is still one of the most humble, empowering, and thoughtful leaders I have ever encountered. Any individual or organization would be incredibly lucky to have Emilia on their side!"

"Emilia has been my wonderful coach for the last year and was instrumental in my transition to a customer success leadership role. With her knowledge and experience, I left every session with highly insightful, practical advice that gave me the confidence to manage my new team and make a significant positive impact for my company's growth. Her passion for helping others is so evident and I recommend Emilia to anyone looking to work with an empathetic leader and true professional."

Yumi Totani

Head of Customer Success & Support at StructionSite Inc.

Growth Molecules
5
2020-11-23T09:13:33-08:00

Yumi Totani

Head of Customer Success & Support at StructionSite Inc.

"Emilia has been my wonderful coach for the last year and was instrumental in my transition to a customer success leadership role. With her knowledge and experience, I left every session with highly insightful, practical advice that gave me the confidence to manage my new team and make a significant positive impact for my company's growth. Her passion for helping others is so evident and I recommend Emilia to anyone looking to work with an empathetic leader and true professional."

"First, Emilia is an articulate spokesperson regarding all the latest in Customer Success and effortlessly builds interactivity with audiences when she is addressing a crowd. Emilia also is an effective coach that acts as a role model, teacher and a guide. Finally, Emilia exhibits complete mastery of the Customer Success domain and is an expert at rolling out Customer Success programs that achieve results."

Scott Gilbert

Global Customer Success Leader | Turnaround Specialist

Growth Molecules
5
2020-11-23T09:15:35-08:00

Scott Gilbert

Global Customer Success Leader | Turnaround Specialist

"First, Emilia is an articulate spokesperson regarding all the latest in Customer Success and effortlessly builds interactivity with audiences when she is addressing a crowd. Emilia also is an effective coach that acts as a role model, teacher and a guide. Finally, Emilia exhibits complete mastery of the Customer Success domain and is an expert at rolling out Customer Success programs that achieve results."
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