Are you ready to grow?
Exploring new opportunities?
Want more out of your career?

Then, contact us to learn more about our coaching programs!

train with the best

Annie Stefano

Strategy and Service of Customer Success with 15+ years in B2B SaaS & Service

James Scott

15+ years in Customer Success Serving All Growth Phases from StartUp to Enterprise.

Jennifer Wang

STRATEGIC
ADVISOR,
FRACTIONAL CCO

Shannon
Rey Gibbs

Find your voice.
Transform your career.

Our Differentiator

At Growth Molecules, we offer a variety of ways to support your professional development and growth either by Individual Coaching or Fractional Leadership.

Growth Coaching

  • Short-Term, Transactional
  • Private Interactions
  • Task or Activity Related
  • Guiding, Hand-holding

Fractional Leadership

  • Long-Term, End Goal
  • Private, Team or Company Interactions
  • Project or Initiative Related
  • Leading with Working Hands

Session packages starting at $1400

Need Help deciding?

Coaching That Starts with Your Goals

Career Development

Career Development

Segmentation and Capacity Planning

Segmentation and Capacity Planning

Executive Board Meeting Prep

Executive Board Meeting Prep

Leadership Coaching

Leadership Coaching

Interview Prep

Interview Prep

And Much More!

And Much More!

Career
Development

Segmentation and Capacity Planning

Executive Board Meeting Prep

Leadership
Coaching

Interview
Prep

And Much
More!

join the success

These Are Just a Few of Our Successful Clients!

Customer Success. Solved. 
Revenue Advisory Services and Training.

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Annie Stefano

Skills:

  • B2B
  • Transitioning Into Tech
  • Event Planning 
  • Customer Education & Enablement
  • Data Analysis and Insights
    Leadership
  • Strategic Project Planning

Experience
Annie, a transitioning educator and former instructional coach, is known for her passion and drive for client retention and the customer journey, upholding strong user adoption with a diverse portfolio of customers from small to enterprise with expertise spanning over 15 years in Customer Success, Customer Support, Implementation/Onboarding, Sales (Renewals, Expansions), and Professional Services for B2B SaaS companies, that includes advanced experience in building and customizing CRM structures including Gainsight and ChurnZero to align unique customer journeys and increased product fidelity.

Biography
Annie leads with a growth mindset focus, where she builds up team members to nurture their output of strong customer relationships. When she is not driving revenue retention, Annie helps to fight the battle of Mental Health Awareness in support of stronger programs for those struggling. Annie holds a Masters in Learning and Curriculum from the University of San Diego and a Bachelors in Elementary Education from California State University Long Beach. She currently resides in Orange County, California.

Annie Stefano

Skills:

  • B2B
  • Transitioning Into Tech
  • Event Planning 
  • Customer Education & Enablement
  • Data Analysis and Insights
    Leadership
  • Strategic Project Planning

Experience
Annie, a transitioning educator and former instructional coach, is known for her passion and drive for client retention and the customer journey, upholding strong user adoption with a diverse portfolio of customers from small to enterprise with expertise spanning over 15 years in Customer Success, Customer Support, Implementation/Onboarding, Sales (Renewals, Expansions), and Professional Services for B2B SaaS companies, that includes advanced experience in building and customizing CRM structures including Gainsight and ChurnZero to align unique customer journeys and increased product fidelity.

Biography
Annie leads with a growth mindset focus, where she builds up team members to nurture their output of strong customer relationships. When she is not driving revenue retention, Annie helps to fight the battle of Mental Health Awareness in support of stronger programs for those struggling. Annie holds a Masters in Learning and Curriculum from the University of San Diego and a Bachelors in Elementary Education from California State University Long Beach. She currently resides in Orange County, California.

James Scott

Skills:

  • B2B
  • Customer Education & Enablement
  • Data Analysis and Insights
    Leadership
  • SaaS Metrics & Financial Literacy
  • Strategic Project Planning

Experience
James is an accomplished executive with 15 years of experience in leading revenue retention and expansion teams across B2B SaaS companies in North America and Europe. His expertise spans various post-sale delivery teams including Customer Success, Onboarding, Support, Education, and Community. His leadership strengths include cultivating productive and conflict-free collaboration across departments, helping build a deep company-wide empathy for customer needs, and using a balance of quantitative and qualitative data points to build a compelling case for investment or change.

Biography
Based in Atlanta, GA, James is ready to share his knowledge and experience with high-potential future leaders. He brings a balanced approach to mentorship, drawing from his broad professional background and personal career journey. For aspiring leaders seeking to advance their careers in Customer Success, James provides the guidance and expertise to make that leap

James Scott

Skills:

  • B2B
  • Customer Education & Enablement
  • Data Analysis and Insights
    Leadership
  • SaaS Metrics & Financial Literacy
  • Strategic Project Planning

Experience
James is an accomplished executive with 15 years of experience in leading revenue retention and expansion teams across B2B SaaS companies in North America and Europe. His expertise spans various post-sale delivery teams including Customer Success, Onboarding, Support, Education, and Community. His leadership strengths include cultivating productive and conflict-free collaboration across departments, helping build a deep company-wide empathy for customer needs, and using a balance of quantitative and qualitative data points to build a compelling case for investment or change.

Biography
Based in Atlanta, GA, James is ready to share his knowledge and experience with high-potential future leaders. He brings a balanced approach to mentorship, drawing from his broad professional background and personal career journey. For aspiring leaders seeking to advance their careers in Customer Success, James provides the guidance and expertise to make that leap

Jennifer Wang

Skills:

  • Transitioning Into Tech
  • Customer Marketing & Advocacy
  • Executive Board Preparation
  • SaaS Metrics & Financial Literacy
  • Strategic Project Planning
  • Negotiation & Objection Handling
  •  

Experience
Over the past 20 years, Jennifer has launched and scaled up numerous success organizations, at companies including Vectra, Agari, Proofpoint, and First Data. Her deep experience as an operator spans the entire customer lifecycle, including sales engineering, sales operations, customer success, professional services, support, customer education, and community. Jennifer is known for her human-first leadership style, helping to build teams of professionals that grow companies and careers. She guides clients to deeply understand themselves, the customer journey, and effective ways to operationalize their business.

Biography
Jennifer holds a bachelor’s degree in music theory and cognition from Northwestern University. She lives in the Bay Area in California and is married with two children. Jennifer is also active as a mentor through the Pursuit of Excellence Scholarship Foundation and the Northwestern University Alumni mentoring program. Throughout her career, Jennifer has made it her mission to deliver, affirm, and grow customer value, and to empower employees and product users alike to be the best professionals they can be.

Jennifer Wang

Skills:

  • Transitioning Into Tech
  • Customer Marketing & Advocacy
  • Executive Board Preparation
  • SaaS Metrics & Financial Literacy
  • Strategic Project Planning
  • Negotiation & Objection Handling

Experience
Over the past 20 years, Jennifer has launched and scaled up numerous success organizations, at companies including Vectra, Agari, Proofpoint, and First Data. Her deep experience as an operator spans the entire customer lifecycle, including sales engineering, sales operations, customer success, professional services, support, customer education, and community. Jennifer is known for her human-first leadership style, helping to build teams of professionals that grow companies and careers. She guides clients to deeply understand themselves, the customer journey, and effective ways to operationalize their business.

Biography
Jennifer holds a bachelor’s degree in music theory and cognition from Northwestern University. She lives in the Bay Area in California and is married with two children. Jennifer is also active as a mentor through the Pursuit of Excellence Scholarship Foundation and the Northwestern University Alumni mentoring program. Throughout her career, Jennifer has made it her mission to deliver, affirm, and grow customer value, and to empower employees and product users alike to be the best professionals they can be.

Shannon Rey Gibbs

Skills:---

  • Transitioning Into Tech
  • Customer Education & Enablement
  • Interview Preparation
  • Executive Presence
  • Leadership
  • Strategic Project Planning

Experience
Shannon is a Certified Transformational and Solution-Focused Coach and Trainer who partners with CS leaders and professionals to reach their own highest potential in their careers; ultimately creating an exceptional customer experience. Shannon guides others using her understanding of human potential and industry best practices — empowering them to tap into their greatest strengths to create fulfillment and success. She has training in Nonviolent Communication and a talent for guiding others to learn new skills, quickly adopt technology, and streamline processes efficiently and with ease.

Biography
Shannon loves the intersection of people and technology and has 20 years of experience in Training, Coaching, Customer Success, and Program Management while working with start-up to large global enterprise customers across a variety of industries. She excels at pulling resources together and streamlining processes while holding a vision of the bigger picture. Shannon has a Bachelors in Human Development. She speaks at industry events empowering women in their careers and is a mentor to emerging leaders. In her free time, she enjoys mountain biking, hiking with her dogs, and traveling.

Shannon Rey Gibbs

Skills:

  • Transitioning Into Tech
  • Customer Education & Enablement
  • Interview Preparation
  • Executive Presence
  • Leadership
  • Strategic Project Planning

Experience
Shannon is a Certified Transformational and Solution-Focused Coach and Trainer who partners with CS leaders and professionals to reach their own highest potential in their careers; ultimately creating an exceptional customer experience. Shannon guides others using her understanding of human potential and industry best practices — empowering them to tap into their greatest strengths to create fulfillment and success. She has training in Nonviolent Communication and a talent for guiding others to learn new skills, quickly adopt technology, and streamline processes efficiently and with ease.

Biography
Shannon loves the intersection of people and technology and has 20 years of experience in Training, Coaching, Customer Success, and Program Management while working with start-up to large global enterprise customers across a variety of industries. She excels at pulling resources together and streamlining processes while holding a vision of the bigger picture. Shannon has a Bachelors in Human Development. She speaks at industry events empowering women in their careers and is a mentor to emerging leaders. In her free time, she enjoys mountain biking, hiking with her dogs, and traveling.