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train with the best

Emilia
D'Anzica

Founder and
Managing Partner

Sabina
Pons

MANAGING
DIRECTOR

Annie
Stefano

Strategy and Service of Customer Success with 15+ years in B2B SaaS & Service

James
Scott

15+ years in Customer Success Serving All Growth Phases from StartUp to Enterprise.

Shannon
Rey Gibbs

Find your voice.
Transform your career.

Justin
Chappell

Customer Success Serving All Growth Phases from StartUp to Enterprise.

Jennifer
Wang

STRATEGIC
ADVISOR & FRACTIONAL CCO

Ready to Start?

Emilia
D'Anzica

Founder and
Managing Partner

Sabina
Pons

MANAGING
DIRECTOR

Annie Stefano

Strategy and Service of Customer Success with 15+ years in B2B SaaS & Service

James Scott

15+ years in Customer Success Serving All Growth Phases from StartUp to Enterprise.

Shannon
Rey Gibbs

Find your voice.
Transform your career.

Jennifer Wang

STRATEGIC
ADVISOR & FRACTIONAL CCO

Our Differentiator

At Growth Molecules, we offer a variety of ways to support your professional development and growth either by Individual Coaching or Fractional Leadership.

Growth Coaching

  • Short-Term, Transactional
  • Private Interactions
  • Task or Activity Related
  • Guiding, Hand-holding

Fractional Leadership

  • Long-Term, End Goal
  • Private, Team or Company Interactions
  • Project or Initiative Related
  • Leading with Working Hands

Session packages starting at $1400

Need Help deciding?

Coaching That Starts with Your Goals

Career Development

Career Development

Segmentation and Capacity Planning

Segmentation and Capacity Planning

Executive Board Meeting Prep

Executive Board Meeting Prep

Leadership Coaching

Leadership Coaching

Interview Prep

Interview Prep

And Much More!

And Much More!

Career
Development

Segmentation and Capacity Planning

Executive Board Meeting Prep

Leadership
Coaching

Interview
Prep

And Much
More!

join the success

These Are Just a Few of Our Successful Clients!

Customer Success. Solved. 
Revenue Advisory Services and Training.

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Emilia D'Anzica

Emilia D’Anzica, MBA, PMP, stands as the force behind Growth Molecules™, a premier management consulting firm renowned for its unwavering dedication to safeguarding and amplifying revenue streams. With an unwavering mission to empower organizations to skyrocket profits while elevating customer value to unprecedented heights, Emilia’s visionary leadership has transformed countless enterprises. Over two decades of unparalleled expertise as a Chief Customer Officer and influential figure in Silicon Valley’s corporate landscape, Emilia has been heralded as the preeminent Customer Growth Advisor of 2024 by IAOTP.

Emilia’s impact extends far beyond accolades; she serves on advisory boards worldwide, is a distinguished published author at the esteemed Case Centre in London, and imparts her wisdom as a revered Adjunct MBA Marketing Metrics Professor at Saint Mary’s College of California. She co-authored the groundbreaking book, “Pressing ON As A Tech Mom: How Tech Industry Mothers Set Goals, Define Boundaries, & Raise The Bar for Success.”

 

Emilia’s academic credentials include a BA from the University of British Columbia and an MBA with Honors from Saint Mary’s College of California, further augmented by her certifications as a PMP™ and Scrum Master. Residing with her partner in the San Francisco Bay Area, California, Emilia is a trailblazing professional and a devoted mother to three. Her indomitable spirit and unwavering commitment to excellence continue to inspire and propel organizations toward unparalleled success.

Sabina Pons

 

Sabina M. Pons is a former tech exec turned award-winning management consultant, investor, and keynote speaker whose focus is on driving revenue protection and growth for technology companies. Sabina is a global business builder with expertise in Customer Success, Customer Support, Tech Support, Contact Centers (Inbound), Sales (Renewals, Expansions) and Professional Services for hyper-growth B2B & B2B2C software-as-a-service (SaaS) companies. Sabina has served as Chief Customer Officer, Global VP of Customer Success and Support for companies that she’s helped to scale from $14M to $100MM and beyond. 

Sabina is currently the Managing Director at Growth Molecules™, an international tech consulting firm, and she sits on several boards and participates in a multitude of mentorship programs. Sabina is also the Co-Founder of SoCalCX, a Southern California-focused tech industry community that brings together go-to-market leaders across customer success, sales, product management, and marketing to share ideas to deliver unparalleled customer experiences for B2B and B2B2C software-as-a-service technology companies.

Sabina holds a Masters in Leadership, Communication & Organizational Behavior from Gonzaga University and a Bachelors in Public Relations from the University of Southern California. She authored the book Pressing on as a Tech Mom with the mission to uplift working mothers in the tech industry. Outside of the office, Sabina can be found practicing Taekwondo, hiking, and spending time with her husband and two young children. 

Annie Stefano

Skills:

  • B2B
  • Transitioning Into Tech
  • Event Planning 
  • Customer Education & Enablement
  • Data Analysis and Insights
    Leadership
  • Strategic Project Planning

Experience
Annie, a transitioning educator and former instructional coach, is known for her passion and drive for client retention and the customer journey, upholding strong user adoption with a diverse portfolio of customers from small to enterprise with expertise spanning over 15 years in Customer Success, Customer Support, Implementation/Onboarding, Sales (Renewals, Expansions), and Professional Services for B2B SaaS companies, that includes advanced experience in building and customizing CRM structures including Gainsight and ChurnZero to align unique customer journeys and increased product fidelity.

Biography
Annie leads with a growth mindset focus, where she builds up team members to nurture their output of strong customer relationships. When she is not driving revenue retention, Annie helps to fight the battle of Mental Health Awareness in support of stronger programs for those struggling. Annie holds a Masters in Learning and Curriculum from the University of San Diego and a Bachelors in Elementary Education from California State University Long Beach. She currently resides in Orange County, California.

Annie Stefano

Skills:

  • B2B
  • Transitioning Into Tech
  • CS Operations
  • Education & Enablement
  • Data Analysis and Insights
    Leadership
  • Strategic Project Planning

Experience
Annie, a transitioning educator and former instructional coach, is known for her passion and drive for client retention and the customer journey, upholding strong user adoption with a diverse portfolio of customers from small to enterprise with expertise spanning over 15 years in Customer Success, Customer Support, Implementation/Onboarding, Sales (Renewals, Expansions), and Professional Services for B2B SaaS companies, that includes advanced experience in building and customizing CRM structures including Gainsight and ChurnZero to align unique customer journeys and increased product fidelity.

Biography
Annie leads with a growth mindset focus, where she builds up team members to nurture their output of strong customer relationships. When she is not driving revenue retention, Annie helps to fight the battle of Mental Health Awareness in support of stronger programs for those struggling. Annie holds a Masters in Learning and Curriculum from the University of San Diego and a Bachelors in Elementary Education from California State University Long Beach. She currently resides in Orange County, California.

James Scott

Skills:

  • B2B
  • Customer Education & Enablement
  • Data Analysis and Insights
    Leadership
  • SaaS Metrics & Financial Literacy
  • Strategic Project Planning

Experience
James is an accomplished executive with 15 years of experience in leading revenue retention and expansion teams across B2B SaaS companies in North America and Europe. His expertise spans various post-sale delivery teams including Customer Success, Onboarding, Support, Education, and Community. His leadership strengths include cultivating productive and conflict-free collaboration across departments, helping build a deep company-wide empathy for customer needs, and using a balance of quantitative and qualitative data points to build a compelling case for investment or change.

Biography
Based in Atlanta, GA, James is ready to share his knowledge and experience with high-potential future leaders. He brings a balanced approach to mentorship, drawing from his broad professional background and personal career journey. For aspiring leaders seeking to advance their careers in Customer Success, James provides the guidance and expertise to make that leap

James Scott

Skills:

  • B2B
  • Customer Education & Enablement
  • Data Analysis and Insights
    Leadership
  • SaaS Metrics & Financial Literacy
  • Strategic Project Planning

Experience
James is an accomplished executive with 15 years of experience in leading revenue retention and expansion teams across B2B SaaS companies in North America and Europe. His expertise spans various post-sale delivery teams including Customer Success, Onboarding, Support, Education, and Community. His leadership strengths include cultivating productive and conflict-free collaboration across departments, helping build a deep company-wide empathy for customer needs, and using a balance of quantitative and qualitative data points to build a compelling case for investment or change.

Biography
Based in Atlanta, GA, James is ready to share his knowledge and experience with high-potential future leaders. He brings a balanced approach to mentorship, drawing from his broad professional background and personal career journey. For aspiring leaders seeking to advance their careers in Customer Success, James provides the guidance and expertise to make that leap

Shannon Rey Gibbs

Skills:---

  • Transitioning Into Tech
  • Customer Education & Enablement
  • Interview Preparation
  • Executive Presence
  • Leadership
  • Strategic Project Planning

Experience
Shannon is a Certified Transformational and Solution-Focused Coach and Trainer who partners with CS leaders and professionals to reach their own highest potential in their careers; ultimately creating an exceptional customer experience. Shannon guides others using her understanding of human potential and industry best practices — empowering them to tap into their greatest strengths to create fulfillment and success. She has training in Nonviolent Communication and a talent for guiding others to learn new skills, quickly adopt technology, and streamline processes efficiently and with ease.

Biography
Shannon loves the intersection of people and technology and has 20 years of experience in Training, Coaching, Customer Success, and Program Management while working with start-up to large global enterprise customers across a variety of industries. She excels at pulling resources together and streamlining processes while holding a vision of the bigger picture. Shannon has a Bachelors in Human Development. She speaks at industry events empowering women in their careers and is a mentor to emerging leaders. In her free time, she enjoys mountain biking, hiking with her dogs, and traveling.

Shannon Rey Gibbs

Skills:

  • Transitioning Into Tech
  • Customer Education & Enablement
  • Interview Preparation
  • Executive Presence
  • Leadership
  • Strategic Project Planning

Experience
Shannon is a Certified Transformational and Solution-Focused Coach and Trainer who partners with CS leaders and professionals to reach their own highest potential in their careers; ultimately creating an exceptional customer experience. Shannon guides others using her understanding of human potential and industry best practices — empowering them to tap into their greatest strengths to create fulfillment and success. She has training in Nonviolent Communication and a talent for guiding others to learn new skills, quickly adopt technology, and streamline processes efficiently and with ease.

Biography
Shannon loves the intersection of people and technology and has 20 years of experience in Training, Coaching, Customer Success, and Program Management while working with start-up to large global enterprise customers across a variety of industries. She excels at pulling resources together and streamlining processes while holding a vision of the bigger picture. Shannon has a Bachelors in Human Development. She speaks at industry events empowering women in their careers and is a mentor to emerging leaders. In her free time, she enjoys mountain biking, hiking with her dogs, and traveling.

Justin Chappell

SKILLS:

  • CS/CX Operations
  • Customer Education & Enablement
  • Customer Marketing & Advocacy
  • Community Engagement
  • Data Analysis and Insights
  • Leadership/Executive Presence
  • Strategic Project Planning
  • Transitioning Into Tech
  • Interview Preparation

Experience: Justin is a seasoned leader in Customer Success and Customer Experience with over two decades of experience leading customer-facing teams, including CS Operations, Implementation, Support, and more. He excels in creating scalable processes to enhance customer experience, increase promoters, generate upsell opportunities, and minimize churn. Justin’s dedication to cultivating meaningful relationships aligns business objectives with customers’ desired outcomes.

Bio: Justin ensures customers achieve maximum value through scalable processes, automation, digital strategies, and AI integration. He focuses on continuous improvement and data-driven decision-making to enhance customer experiences. An active industry thought leader, Justin engages in mentoring and knowledge-sharing within customer success communities. He resides in Atlanta, Georgia, and enjoys rugby, pickleball, fitness, and motorcycles.

Jennifer Wang

Skills:

  • Transitioning Into Tech
  • Customer Marketing & Advocacy
  • Executive Board Preparation
  • SaaS Metrics & Financial Literacy
  • Strategic Project Planning
  • Negotiation & Objection Handling
  •  

Experience
Over the past 20 years, Jennifer has launched and scaled up numerous success organizations, at companies including Vectra, Agari, Proofpoint, and First Data. Her deep experience as an operator spans the entire customer lifecycle, including sales engineering, sales operations, customer success, professional services, support, customer education, and community. Jennifer is known for her human-first leadership style, helping to build teams of professionals that grow companies and careers. She guides clients to deeply understand themselves, the customer journey, and effective ways to operationalize their business.

Biography
Jennifer holds a bachelor’s degree in music theory and cognition from Northwestern University. She lives in the Bay Area in California and is married with two children. Jennifer is also active as a mentor through the Pursuit of Excellence Scholarship Foundation and the Northwestern University Alumni mentoring program. Throughout her career, Jennifer has made it her mission to deliver, affirm, and grow customer value, and to empower employees and product users alike to be the best professionals they can be.

Jennifer Wang

Skills:

  • Transitioning Into Tech
  • Customer Marketing & Advocacy
  • Executive Board Preparation
  • SaaS Metrics & Financial Literacy
  • Strategic Project Planning
  • Negotiation & Objection Handling

Experience
Over the past 20 years, Jennifer has launched and scaled up numerous success organizations, at companies including Vectra, Agari, Proofpoint, and First Data. Her deep experience as an operator spans the entire customer lifecycle, including sales engineering, sales operations, customer success, professional services, support, customer education, and community. Jennifer is known for her human-first leadership style, helping to build teams of professionals that grow companies and careers. She guides clients to deeply understand themselves, the customer journey, and effective ways to operationalize their business.

Biography
Jennifer holds a bachelor’s degree in music theory and cognition from Northwestern University. She lives in the Bay Area in California and is married with two children. Jennifer is also active as a mentor through the Pursuit of Excellence Scholarship Foundation and the Northwestern University Alumni mentoring program. Throughout her career, Jennifer has made it her mission to deliver, affirm, and grow customer value, and to empower employees and product users alike to be the best professionals they can be.