Customer Growth and Team Development
Customers don’t grow on their own. They need a push in the right direction.
Or shall we say, a pat that leads to a path of loyalty.
Loyalty to your brand and business.
Awards and Accolades
How Can We Help You?
An experienced leader and interim Chief Customer Officer to build a customer success strategy and team while helping you hire quality team players.
A customer success playbook covering programs from inception to edification. For a smooth flow from implementation to adoption, renewals, and support.
Training and equipping your team for your next Customer Success Kickoff (CSKO)'s, workshops, and customizable learning experiences.
A board advisor and executive coach working with your company to achieve definite goals while elevating their growth capacities with expert advice.
Delivering high-tech and high-touch virtual, hybrid or in-person sessions. All customized to meet your audience’s needs.
Authored by our founder, you get access to blog content in our platform where you can learn about passion and winning and find inspiration to succeed.
We provide professional Venture Capital Coaching to help companies master their VC investments for investment decision making and financial growth.
We conduct Private Equity Due Diligence sessions to help Private Equity firms choose and optimize sound acquisition investment strategies for maximizing returns.
About Our Founder
At heart, Emilia is a people person who loves to empower individuals and turn challenges around. What makes her tick is her passion to help companies and people grow while creating meaningful relationships and experiences along the way.
Along with her vibrant and driven spirit is her long list of credentials and recognitions in her field. Emilia has been named a 2020 top 25 influencer in Customer Success by SuccessHacker, a top 100 Global CX Thought Leader by Survey Sensum, and has received multiple accolades for her contribution to Customer Success and Service including a Stevie’s Award for the support teams and programs she built.
She has 20 years of experience in building and scaling teams focused on customer success, service, training, advocacy, and operations. Emilia zeroes-in on developing people, building processes, and scaling systems to design a strategic growth path for her clients. She holds an MBA from Saint Mary’s College of California, a BA from The University of British Columbia, Canada, and is PMP and Scrum Certified.
Who We've Worked With
What Clients Say
“Emilia is the best CS leader I’ve ever encountered. She helped Indio implement significant structure and process into our CS organization in a very short period of time. She worked on the ground with our CSM reps while also building high-level material and implementing process around Salesforce. In addition to helping us build our CS playbook, she’s also given us a blueprint of how we need to scale the organization into the future. Emilia will be a tremendous value add to any organization she works with."
CEO at Indio
"Emilia is one of the best CS leaders in the industry. Her approach to customer success and leadership is strategic, direct, and empathic, with a deep understanding of the customer journey. As a mentor, she was able to validate and normalize the frustration I've experienced in my career and not only worked with me to understand my gaps, but also provided straight forward advice for immediate takeaways. With the amount of experience Emilia has in transforming CS organizations and company cultures, she is still one of the most humble, empowering, and thoughtful leaders I have ever encountered. Any individual or organization would be incredibly lucky to have Emilia on their side!"
Strategic Customer Success Professional
"Emilia has been my wonderful coach for the last year and was instrumental in my transition to a customer success leadership role. With her knowledge and experience, I left every session with highly insightful, practical advice that gave me the confidence to manage my new team and make a significant positive impact for my company's growth. Her passion for helping others is so evident and I recommend Emilia to anyone looking to work with an empathetic leader and true professional."
Head of Customer Success & Support at StructionSite Inc.
"First, Emilia is an articulate spokesperson regarding all the latest in Customer Success and effortlessly builds interactivity with audiences when she is addressing a crowd. Emilia also is an effective coach that acts as a role model, teacher and a guide. Finally, Emilia exhibits complete mastery of the Customer Success domain and is an expert at rolling out Customer Success programs that achieve results."
Global Customer Success Leader | Turnaround Specialist