We Are Growth Molecules
To create exponential growth, you need strategic programs, scalable systems, and enabled teams that lead customers to a path of proven value.
How We Can Help
An experienced leader and interim Chief Customer Officer builds a customer success plan and helps you hire quality team players. Working with VCs and Private Equity Firms to conduct research, choose and optimize investment strategies to maximize returns.
Delivering virtual, hybrid, or in-person sessions, customized to meet your team's needs. Training and equipping your team for Customer Success Kickoffs, workshops and customizable learning experiences.
Building tactical and educational customer success programs covering programs from inception to edification. For a smooth flow from implementation to adoption, renewals and support.
A board member and executive coach working with your company to provide expert advice to achieve definite goals while evaluating growth capabilities with expert advice. Deep expertise in evaluating technologies, strategies and programs.
Who We've Worked With
What Clients Say
“Emilia is the best CS leader I’ve ever encountered. She helped Indio implement significant structure and process into our CS organization in a very short period of time. She worked on the ground with our CSM reps while also building high-level material and implementing process around Salesforce. In addition to helping us build our CS playbook, she’s also given us a blueprint of how we need to scale the organization into the future. Emilia will be a tremendous value add to any organization she works with."
CEO at Indio
"Emilia is one of the best CS leaders in the industry. Her approach to customer success and leadership is strategic, direct, and empathic, with a deep understanding of the customer journey. As a mentor, she was able to validate and normalize the frustration I've experienced in my career and not only worked with me to understand my gaps, but also provided straight forward advice for immediate takeaways. With the amount of experience Emilia has in transforming CS organizations and company cultures, she is still one of the most humble, empowering, and thoughtful leaders I have ever encountered. Any individual or organization would be incredibly lucky to have Emilia on their side!"
Strategic Customer Success Professional
"Emilia has been my wonderful coach for the last year and was instrumental in my transition to a customer success leadership role. With her knowledge and experience, I left every session with highly insightful, practical advice that gave me the confidence to manage my new team and make a significant positive impact for my company's growth. Her passion for helping others is so evident and I recommend Emilia to anyone looking to work with an empathetic leader and true professional."
Head of Customer Success & Support at StructionSite Inc.
"First, Emilia is an articulate spokesperson regarding all the latest in Customer Success and effortlessly builds interactivity with audiences when she is addressing a crowd. Emilia also is an effective coach that acts as a role model, teacher and a guide. Finally, Emilia exhibits complete mastery of the Customer Success domain and is an expert at rolling out Customer Success programs that achieve results."
Global Customer Success Leader | Turnaround Specialist